Indian Grill - Stoke-on-Trent

I am a regular customer of this restaurant and the food is quite good. However, the process of ordering and collecting the food can be a nightmare. I ordered a takeaway at 5:50pm and was told to wait 25 minutes for collection. I arrived at 6:30pm but by 7:00pm, I had lost my patience and asked when my order would be ready. I was finally handed the food, which had been sitting in some sort of holding bay. Unfortunately, this was not an isolated incident as I had experienced a similar wait in the past.

Very friendly and helpful team with great customer service at the Indian Grill- Leek Road. Really tasty food at a very competitive price. Delivered on time, hot and just ready to eat. A lovely touch to send a happy birthday message and platter of lovely food to our birthday boy. Looking forward to our next visit. Thank you.

Spent £30, grim. rogan josh tasted like spag bol, tarka daal was literally water, sag aloo was grim too and cold. Also they didn’t put the drink in the bag which we wouldn’t have minded as much if the food wasn’t so gross. What happened as this used to be a decent take away when it first opened

Gone down hill used to use this place a lot tried it tonight i had nawabi chichen... whole mushrooms not cooked chicken not cooked.. very rubbery... only good thing was the nan bread and chips was good spent over 25.00 never even got a single coplementry popadom... the dog enjoyed the nawabi chicken.. never again.. shall i eat from here...

Having paid for a meal at the time of ordering confirmation of payment being accepted I was astounded to find the delivery driver had been sent back to our property, banging on my door to ask for payment at 10:30pm as his manager had sent him back. This is despite us telling him it was already paid for when he first delivered the meal at 7pm. He wouldn 't accept the fact and knocked on again after we 'd closed the door. To make matters worse, when we called up to confirm we 'd already paid and it was showing deducted from our bank, the person who answered the phone said well, if you think you 've paid! . We don 't think we paid, we know we paid and told you this 4 times. Having spoken to Eddie, who was a manager that kindly called me back from the landline, after I was told the manager was not in until tomorrow, I can accept the explanation of a mistake on their part but not that someone found it acceptable to send the driver to my door to confront my wife at 10:30pm, without any face covering, 1 foot away during COVID. Atrocious experience.