Esquires Coffee - Stoke-on-Trent

This place is great for meeting up with friends or as a go-to spot for grabbing a coffee, breakfast, or lunch. The atmosphere is nice and the staff is fantastic!

The staff at this restaurant were extremely friendly and helpful when I ordered a large number of drinks to go. I want to give a special thank you to Emily for making my hot chocolate exactly how I asked for it - it was absolutely perfect!

Upon arrival, we were greeted by staff singing Christmas songs very poorly. There was a lack of organization and the staff were quite loud in the small work area. This noisy environment is not conducive to customers looking to have a drink and relax. I would not visit or recommend this establishment.

Excellent latte, very tasty vegan sausage roll and carrot cake, so why only 3 stars? The answer is something which seems to be almost standard in UK cafes/restaurants namely an almost complete lack of table clearing and cleaning by staff. Customers, myself included, found it necessary to shuffle dirty cups, plates etc onto another empty table in order to find somewhere they could sit down which is very off-putting. I sat upstairs so can't comment on what the area downstairs was like but I suspect it was similar. This is a shame because as initially stated, the food and drink I had was good Cafe seemed to either be under staffed, hence the dirty tables,or the staff they do have need to address this issue otherwise they will not get repeat business.

Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and security also agreed that the cafe staff member was being absurd. However, this is not a very nice experience for anyone. One of the group has never been able to go out without parental support so this has certainly disrupted the progress she was making. The staff member in question needs to be retrained in how to interact with all customers. A bit of training on SEN and disabilities, would be extremely helpful to others that dare to enter the cafe. I do hope the CEO of Esquire’s coffee shops takes notice in this matter. I will email directly and expect a public apology on this matter. Some things need to be addressed and used as a valuable lesson a customer facing company, that there are consequences for disability discrimination.