El Pollo Loco - Feedback

I got a cured, dry chicken family meal for the third time, so this place in newhall strikes me. I picked it up at 15 o'clock, so if they still insist on going h... read more I got a cured, dry chicken family meal for the third time, so this place in newhall strikes me. I picked it up at 15 o'clock, so if they still insist on going here, not to go this time to this place....must be left by lunch.

As far as the drive-thru they're pretty quick, the food's good, but the line. Wow. The drive-thru line is always 10 cars deep at least. Other than that place is... read more As far as the drive-thru they're pretty quick, the food's good, but the line. Wow. The drive-thru line is always 10 cars deep at least. Other than that place is great

Staff is beyond awesome!! Manager is very nice abd friendly makes you feel like your coming over for a family dinner read more Staff is beyond awesome!! Manager is very nice abd friendly makes you feel like your coming over for a family dinner

Absolutely how I remembered it! Aside from the covid forced to use the drive thru.... So good to get to have some of the delicious food again. Haven't been too... read more Absolutely how I remembered it! Aside from the covid forced to use the drive thru.... So good to get to have some of the delicious food again. Haven't been too California in 16 years.

I typically don't like to give 1-star reviews, but after 6 or 7 disappointing experiences in a row, I feel it's important to share with others. The food has bee... read more I typically don't like to give 1-star reviews, but after 6 or 7 disappointing experiences in a row, I feel it's important to share with others. The food has been consistently missing items and some dishes that should be hot are served cold. Despite asking for napkins and utensils, they were not provided. The service is slow, the drive-thru attendants were rude, and overall, there are no compelling reasons to return to this location. I usually enjoy El Pollo Loco, but not in Newhall.

I want to start by praising the young man who assisted us at the drive-thru; he was very helpful and friendly. However, I’m not sure if it was because we ordere... read more I want to start by praising the young man who assisted us at the drive-thru; he was very helpful and friendly. However, I’m not sure if it was because we ordered later in the evening, but the rice we received was hard and stale. I bought dinner for my family of five, and unfortunately, everyone’s rice was disappointing. It made our burritos and tostada salads difficult to eat, to the point where we had to spit out the food and couldn’t finish our meals. Given the high prices for a family of five, it was extremely disappointing to waste our food due to the inedible rice.

We often joke at home that this place is like "Pollo Loco Roulette." Why? Because our orders are consistently wrong. For instance, we’ve ordered salads only to... read more We often joke at home that this place is like "Pollo Loco Roulette." Why? Because our orders are consistently wrong. For instance, we’ve ordered salads only to find we received no salad dressing when we got home. More than once, we’ve had to go back into the restaurant after using the drive-thru because something was wrong with our order or something was missing.

It took longer than I anticipated to receive my food, but the restaurant was pleasant, the chicken was moist, and the staff were very friendly. read more It took longer than I anticipated to receive my food, but the restaurant was pleasant, the chicken was moist, and the staff were very friendly.

This place used to be our stop place on the way back home. But it went downhill these last few times. 1- burned, dark rice 2- chicken is dry and heck, not edibl... read more This place used to be our stop place on the way back home. But it went downhill these last few times. 1- burned, dark rice 2- chicken is dry and heck, not edible, edges are burned. So messed up! As it?s not fun to get home and not be able to feed my kid????

The avocado in my salad was spoiled, and after asking for dressing, I was only given half the amount, which wasn’t enough for the salad. I didn’t enjoy my meal. read more The avocado in my salad was spoiled, and after asking for dressing, I was only given half the amount, which wasn’t enough for the salad. I didn’t enjoy my meal.

The chicken was delicious, but we had a bit of a wait at the drive-thru window. After placing our order, we ended up having to wait in a parking spot for 20 min... read more The chicken was delicious, but we had a bit of a wait at the drive-thru window. After placing our order, we ended up having to wait in a parking spot for 20 minutes before getting our food.