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Contribute Feedback What Hunter James likes about El Pollo Loco:
The chicken was delicious, but it took us a while to get to the drive-thru window. We then had to wait in a parking spot for 20 minutes before receiving our food. View all feedback.
What User doesn't like about El Pollo Loco:
This place used to be our stop place on the way back home. But it went downhill these last few times. 1- burned, dark rice 2- chicken is dry and heck, not edible, edges are burned. So messed up! As it?s not fun to get home and not be able to feed my kid???? View all feedback.
I got a cured, dry chicken family meal for the third time, so this place in newhall strikes me. I picked it up at 15 o'clock, so if they still insist on going here, not to go this time to this place....must be left by lunch.
As far as the drive-thru they're pretty quick, the food's good, but the line. Wow. The drive-thru line is always 10 cars deep at least. Other than that place is great
Staff is beyond awesome!! Manager is very nice abd friendly makes you feel like your coming over for a family dinner
Absolutely how I remembered it! Aside from the covid forced to use the drive thru.... So good to get to have some of the delicious food again. Haven't been too California in 16 years.
I typically don't like to give 1-star reviews, but after 6 or 7 disappointing experiences in a row, I feel it's important to share with others. The food has been consistently missing items and some dishes that should be hot are served cold. Despite asking for napkins and utensils, they were not provided. The service is slow, the drive-thru attendants were rude, and overall, there are no compelling reasons to return to this location. I usually enjoy El Pollo Loco, but not in Newhall.
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