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Contribute FeedbackMcDonald's Stevenage Retail Park offers a mixed bag of experiences. While some patrons rave about exceptional staff, such as Ali and Elena, who provide friendly service, others criticize management for subpar food quality and poor handling of customer issues. Reports of rude refusals of service and incorrect orders have marred the overall dining experience for some visitors. Nonetheless, the restaurant maintains its usual fast-food charm with standard offerings. The atmosphere is suitable for casual meals, particularly highlighted by their delicious apple pies and popular beverages. Overall, consistent staff performance is key to enhancing guest satisfaction at this location.
I was pleased to be greeted at the front desk as soon as I entered the restaurant. A manager, identified by his shirt and tie, asked if I would be paying with cash or card. When I mentioned cash, he seemed to walk away, but a more friendly staff member assisted me instead. The food arrived quickly, but I noticed the aforementioned manager and another older manager discussing the team's performance in front of me and other diners, which I found unacceptable. Such conversations should be kept private in the office. Despite this, the server was very helpful, and the food was standard. It's a shame that the management let the overall experience down.
This restaurant is perfect for a serene dinner, lunch, or afternoon tea, or even just some evening snacks. Their standout item is their delicious apple pies, and their best beverages include tea, coffee, hot chocolate, and their chocolate milkshakes.
I would not recommend this restaurant. The service was terrible, the wait was long, and the food was cold. It definitely did not live up to the fast food experience that McDonald's is known for. I would give it zero stars if I could.
Placed my order @10pm and got my order at 10.36 all I ordered was a chicken burger and it was cold!!!Rude customer service, not even sorry for was given.
I wanted a meat free burger with a side salad, like in the picture on the menu. No side salad. Nothing other than fries in this day and age. The meat free with a salad is relatively healthy thats what I want. There is when I have come here rarely any salad at this branch, never any carrot or fruit or an alternative to fries. the meat free was quite nice hard to eat it slops out all over the place I ended up deconstructing it. I wanted a wrap really but couldn 't face having to wait for it to be brought to the car with the other food getting cold. Fries were grim. Unsalted sticks of a cardboard like substance that seems to go cold quicker than any other man made substance I know of. Ordering was confusing just went quiet with noone telling me the process had ended so in the end I just took a punt and drive round to the next window, where I got a really insincere have a nice day and no trace of warmth. Food window given bags but no words or indication I had everything and could leave. At least they still don 't charge for the ketchup yet (they do in other countries).