Firehouse Subs Gentily Square

The young man with the long hairs working today literally made the best subs we ever had from the firehouse. Honestly, he needs an increase, it was fast and incredible. Everyone is always so nice, but he seems to work every time we are here and is so helpful every time.

I like the subs and here and they have good quality ingredients. But it doesn't seem like it was a few years ago. It seems as if it takes forever to get your food and you are more disorganized staff than before. Perhaps a shift in administration?? I go on because the food is good, only not when I'm in a hurry.

Love these folks! So friendly, professional and made my dining experience a pleasure. I always order online then when I arrive my sandwich is ready so I grab it up then grab a table. Arrived 20 minutes earlier than I expected and a nice young man make my sandwich right away.. It was perfect and delicious. I had the New York steamer. I appreciate you guys, Merry Christmas.

This store doesn't even deserve the one star that I am giving them in this review. I am not sure who the manager of this establishment is but corporate needs to reach out to them and send a regional manager in to intervene. Today, I ordered through the mobile app to this store and was given the time of 6:10. Upon arrival, the employees in this store asked me my name for the order because I had went to the takeout side. After giving the employee my name another employee chuckled in the back. I found this rather odd because I have such a generic name and nothing is amusing about it but I brushed that off. After pretending to look around for my order, this employee laughed while informing me that my order would be a minute. At this time the rest of the employees hanging out talking started to laugh as well. I strongly encourage everyone spending their hard earned dollar to NOT spend it at this store because they could care less about your business.

I've been to firehouse only a handful of times and always get the Sweet Spicy Meatball sub. However today, not only was the customer service great, but that was the best sub I think I've ever eaten! The cheese was perfectly coating the top of the sub and that sauce is delicious! Thank you guys for serving an outstanding sub and being so amazing while doing it. Update: Went back and got another of the same sub so I could snap a pic of the beauty! It tastes like the first bite all over again! ?