Reviews - M18
Reviews summary
Overall, the restaurant has received mixed reviews regarding its food quality, pricing, and customer service. While some customers have praised the ambiance and setting, others have expressed disappointment with the taste and value of the food. There are also concerns about overbilling and service charges. On the positive side, the restaurant has been commended for its service during special events, with customers appreciating the accommodating staff and delicious food. The venue has also been recommended for hosting parties, with guests impressed by the management and friendly staff. Despite some negative feedback, the restaurant seems to have a loyal following of satisfied customers who enjoy the chill yet professional atmosphere, delicious food, and exceptional service.
Reviews from various users
Last update : 16.09.2024
I had hosted a B'Day Party for my Son. While I wasn't happy with the arrangements done and what restaurant had promised me to deliver but what was more frustrating that I was over billed. At the time of payment, the cashier told me that their till machine is not working and hence just did the total on the calculator, which was incorrect. Since, I didn't had the receipt, I didn't realize that I ended up paying about 15% 20% extra money and realized only after I came back home. Since, then I have called hotel may times and sent them an e mail as well but no response from their end. It's not a matter of 40 pounds that I paid extra but the intent and the courtesy demonstrated by the restaurant manager staff. Disappointing when have a feeling that someone has tried to cheat you...may be unintentional but not correcting their mistake
I organised a surprise birthday party and it was amazing. Management at sd bar and lanes is superb, staff is very friendly. Food was delicious. And Rahul, the owner and Flo, the manager they both are amazing, friendly and helpful. They organised the whole event so so well I couldn't even imagined. Thanks you guys. I recommend this venue to everyone looking to make their events extra special. Sakshi Stanmore London
We had my son,s 9th birthday party at SD lanes today. Kids enjoyed the Bowling and the food was perfect for a kids party. Staff where very accommodating. Highly recommend x
To all at SD bar and lanes We just wanted to say a huge, massive thank you for the unbelievable service you provided us when organising our Sons 7th birthday party last week. From the first phone call to book the party and discuss the particulars, we have been nothing but impressed with the phenomenal customer service we have received. Your advice on what options would work best for us and the ease at which you accepted our guests various dietary requirements made the whole process so easy for us. It didn’t feel like a business deal but like you actually cared about what would work bets for us. Your staff what can we say?? Flo greeted us and all our guests with a warm and reassuring smile and made it clear that him and his team would be there to tend to our every need. And that is exactly what you all did. Every single guest felt welcome, special and spoilt. That is no small achievement since we had 24 children and just as many adults! You have made us feel valued and important from the very first moment to the final moment when we left the venue after our Sons fabulous party. You guys have totally nailed great customer service and great food too! Look forward to doing another party in the future soon!!!
Fab place for a birthday party be it for children or 40 th birthday party which I recently attended . Food is delicious and the place is clean , got a very nice vibe and they let you play your own music too . Drinks are a bit dear . Recommend the butter chicken , lamb roghan josh and butter paneer for vegetarians. Starters seekh kebabs, chilli chicken and dahi samosa chat were all very tasty . You can have a private party and hire the bowling lanes and the room next door .
Last update : 07.02.2022
Brilliant massive screens! Sit in the centre, especially if it is 3D screening for the best views and experience.
I love the crisp sharp picture quality but the reason for the 2 stars is that there were multiple phones lighting up in the theater. My wife had to leave
A return visit to see the Independence Day sequel reminded me to review this place (the film itself was fabulously silly fun by the way - as a huge fan of
I had hosted a B'Day Party for my Son. While I wasn't happy with the arrangements done and what restaurant had promised me to deliver but what was more frustrating that I was over-billed. At the time of payment, the cashier told me that their...till-machine is not working and hence just did the total on the calculator, which was incorrect. Since, I didn't had the receipt, I didn't realize that I ended-up paying about extra money and realized only after I came back home. Since, then I have called hotel may times and sent them an e-mail as well but no response from their end. It's not a matter of pounds that I paid extra but the intent and the courtesy demonstrated by the restaurant manager staff. Disappointing when have a feeling that someone has tried to cheat you...may be unintentional but not correcting their mistake
I organised a surprise birthday party and it was amazing. Management at sd bar and lanes is superb, staff is very friendly. Food was delicious. And Rahul, the owner and Flo, the manager they both are amazing, friendly and helpful. They organised the whole event...so so well I couldn't even imagined. Thanks you guys. I recommend this venue to everyone looking to make their events extra special. Sakshi Stanmore London
Last update : 23.08.2023
The customer service at this restaurant is excellent, with friendly and approachable staff. The food quality is mediocre to fair, and on the more expensive side, although I wouldn't mind the prices if the food was better. Despite this, we still had a good time and enjoyed the ambiance and setting of the restaurant. It seems that the restaurant is under new ownership and they are planning to renovate the place with new food and menu offerings. While the current setting is not bad, hopefully the revamp will lead to improved food quality.
I went to this restaurant for a Mother's Day meal. The service was excellent, with Bharat and the chefs willing to accommodate a special request. However, I had to request to speak to the chef initially, as the waitress was not very accommodating. The food was just okay. Considering the average price of £8 per dish, I expected exceptional quality. Unfortunately, the food fell short of expectations with small portions, lack of spice, and some dishes were tasteless, like the Dum Aloo and baby sweetcorn starter. I do not plan on returning as there are many other Indian restaurants that are more authentic, better value for money, and taste much better.
The food was delicious and flavorful, the service was attentive. I would definitely return to this restaurant.
Been a few times and food not as good as previously. Also much more scaled down menu and service was slow
Good food and excellent service from the waiting staff.
