Flash Stores - Staffordshire Moorlands

Visited today for late breakfast, heard the food was good, which it was. But the experience was let down by rude miserable staff and a dog that wouldn't leave us alone while we were trying to eat. I am a dog lover, but wouldn't allow my own dog to beg whilst I was eating, so I wouldn't expect it in a food establishment. The dog was literally panting all over us as we were trying to eat. Not good and at no point did the staff call the dogs way. The woman that cooked our food and brought it over really needs to go on a customer service course, and was it really such a big deal that we changed our minds and decided to eat in? After all, it was still being cooked.I hope they take these comments on board, as if we'd been greeted with a smile and a little bit of friendliness it would of been a perfect stop off.

Its great to have somewhere for a coffee and a flapjack or a bacon and mushroom sandwich either before you start or when you come down from the hills. Never seen any hint of rudeness from either the new or the old owners...and that black labrador is soft as a brush!!

Met here with four others on a Sunday morning. Three of us had bought coffee and food and we were all sat at a table whilst a fourth was inside buying food and a drink. One of the group was standing up rummaging through his bag looking for his hat and whilst he did took he took a small hard boiled egg out and ate it as he was still standing. A man (assume the owner) shot out of the cafe and barked aggressively at him “don’t eat your own food at my tables” then shot back inside. We were really taken aback as there was really no need to be so rude and confrontational. The 4th person in our group came out of the cafe with his purchases and reported that the man (cafe owner) had made some really derogatory comments about our hard boiled egg eating felon to him and other customers that had shocked them. We continued eating and drinking our purchases and I showed the group a little tub of foraged berries and nuts I was using for a talk later. I offered everyone a blackberry. Two of the group took one (one being the egg eater). The man shot out of the door immediately, whacked him on the back and shouted really aggressively “I’ve told you not to eat your own food at my tables”. Before we could react he shot back inside. It was pretty horrible and really upset my friend who is a pretty gentle soul who would never in a million years treat someone how he was treated. We finished our food and drinks and left. I understand they don’t want people using their tables for full on picnics but we’d bought quite a bit of drinks and food between us spending £30+ and for God’s sake it was a tiny boiled egg and a berry eaten whilst he was standing up next to the rest of us who were sat down eating our purchased food. Regardless there’s no excuse for bullying behaviour like this. In these times of Covid as a business owner he really shouldn’t be physically touching customers or getting in their faces. No excuse at all.

Very friendly people running the cafe along with their young helper. Cooked breakfast very good and will certainly be back in the future.

We stayed at a cottage very nearby so visited the stores a few times over the week. They will cook a breakfast of whatever size you want and it was excellent! Cakes and pastries all top notch too. Definitely try one of their enormous cob rolls.Virus-safe environment although it can get busy in the middle of the day as it's a popular stop-off for walkers, cyclists and bikers.Friendly staff and terrific service. Also a fab friendly black labrador (Indy) that owns the place :D Definitely worth stopping for.