Reviews

Overall Total Score
3.8 out of 5
Very good | 5756 reviews

What User doesn't like about Steak N Shake:
My experience at Steak 'n Shake was unexpected as it was mainly self-service, from ordering at kiosks to no waiting staff to serve tables. It was quite unpleasant overall. It seemed like only 2-3 people were managing both the drive-thru and restaurant, causing long wait times for our orders. Our food arrived at least 5 minutes before our shakes, resulting in cold and soggy food before we could enjoy our drinks. To ma... View all feedback. What User likes about Steak N Shake:
This restaurant deserves 5 stars! The standard Steak 'n Shake experience was elevated by the unexpected and pleasant surprise of Marilyn, the host. She was incredibly sweet and helpful, making our visit truly memorable. Marilyn is an excellent employee and made our experience clear and enjoyable. View all feedback.

Reviews from various websites

Menu
3.4 ★ from 18 reviews

This restaurant deserves 5 stars! The standard Steak 'n Shake experience was elevated by the unexpected and pleasant surprise of Marilyn, the host. She was incr...

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We haven't been to Steak 'n Shake in quite some time due to many of them closing down. It was a pleasant surprise to visit again. The restaurant was beautifully...

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My experience at Steak 'n Shake was unexpected as it was mainly self-service, from ordering at kiosks to no waiting staff to serve tables. It was quite unpleasa...

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A lot has changed with steak 'n shake, all kiosk or app order, no waiting staff, no more huh (my son hated this one lol) but. the workers I interacted with were...

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Didn’t fix sandwich correctly and had attitude.Told them no onions or ketchup and this what they gave. There cook came and looked out the window and then didn’t...

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Google
3.3 ★ from 1593 reviews
David
23.11.2023 - 17:15

I recently had a delicious burger at this restaurant, just like they used to make them. The service was great, and I got a take-out meal for dinner. The price p...

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Jimmy
23.11.2023 - 17:15

The employees were extremely impolite and disrespectful. They were even mocking the customers in the dining area. Overall, the service was rated a 1 out of 5. T...

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J
23.11.2023 - 17:15

We stopped by this restaurant for lunch, and Jessica at the drive-thru was very friendly and hardworking. The food, service, and atmosphere all received a perfe...

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History
23.11.2023 - 17:15

3rd visit in a row that their shake machine has been down for maintenance . Your name is literally Steak 'n SHAKE! If you don 't want to make shakes, then say t...

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Merrilee
23.11.2023 - 17:15

1st time in the new self serve restaurant. Jeffrey, the host, was all over, everywhere the entire time we were there. Super friendly! The food came out fast and...

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Doordash
4.2 ★ from 3600 reviews
Peter
11.02.2024 - 11:44

The food was dry and tasted awful, and they also forgot my drink.

Stephanie
11.02.2024 - 11:44

My drink was missing from my order and the fries were awful. The chili consisted mostly of kidney beans. Very disappointed with my experience.

Cecelia
11.02.2024 - 11:44

It has been a while since we last ordered from this restaurant. I am pleased to say that our food was hot, fresh, and delivered quickly. The cheese fries were s...

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Claire
11.02.2024 - 11:44

Food as always was delicious, But cup for cup of chili looks smaller and it was only half filled tonight--and mostly liquid. Condiments on steak burger were bar...

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Joani
11.02.2024 - 11:44

My single steak burger barely had any meat on it the piece of hamburger was very small like a slider and I really didnt enjoy it very much and the deluxe chili...

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Facebook
2.7 ★ from 73 reviews
Foursquare
3.2 ★ from 80 reviews
Tripadvisor
3.0 ★ from 20 reviews
Yelp
1.9 ★ from 101 reviews
Restaurantguru
3.3 ★ from 1746 reviews
Restaurantji
2.6 ★ from 203 reviews
Sirved
2.9 ★ from 207 reviews

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