Cafe Rio Mexican Grill - St. George

I ordered online and my pickup time was 5:40, I waited for about ten minutes before someone said that everyone in the line would have to wait for their orders to wait an additional 30 minutes behind their scheduled pickup times. I waited for the full thirty minutes and there were many people with later pickup times than I and command more than I who got their food before I did. I then asked them to review my order, and they said there were three more orders before me. it ended a full hour before I got my order and then was even more disappointed when eating was soggy. I work in the food industry, so I tried to understand, but this was very annoying, 0/10 recommended to go to durangos instead.

This place continues to dive in a downward spiral!!! Associates don’t care about anything you discuss with them and this same attitude is demonstrated my their management. The restaurant is hot, the staff just piles up the to-go orders and doesn’t call your name. This list could go on forever…seriously.We continue to experience issues with this location but we continue to try and try again hoping they will return to the great restaurant that they used to be. Tonight’s horrible example of service was that we ordered our food to go as this should be easier for all parties involved, right? Nope. Order was supposed to be ready to pick up at 6:05pm and my wife is still in line with 5 people in front of her at 7:30pm waiting for our order. At one point there were probably 20 people in line waiting while 1 single employee helped prepare these 20+ to-go orders….. This isn’t a one-off occurrence. Last time, we ordered it was a 45 minute wait and half the order was wrong. They almost ALWAYS hand over an incomplete or mostly incorrect order. CAFE RIO corporate, send in the troops! These guys need help in all aspects of running this business. We have visited many age Rio locations while traveling and know this is not the typical service provided by your organization, but when is it enough? I think we are done here with this location until something changes…. Fingers crossed that the order is even right tonight after waiting so long. Plus still waiting to even get the order…….Looks like we should have gone to Costa Vida like my wife said. Could’ve gotten our dinner, ate it, played a soccer game, and got back home to relax in this time frame.

The food was delicious, made to order as always, and the staff were friendly and helpful. They did appear to be understaffed and the poor guy working the cash registers for both in-store and pick-up orders was running around like a mad man; I felt a little bad for him. But they were definitely doing their best and the experience was still a good one.

The food is good and fresh, but be ready to wait. They are short staffed.

I ordered a simple tostada, my co-worker ordered a simple salad, another ordered nachos with extra guac. They got everything wrong and were skimpy on everything. I used to like this place but it has taken a nose dive. I won't be eating here again.