Lakeport Fish & Chips - St. Catharines

Usually my wife and I have fish and chips every Sunday Today portions two thirds the usual size. Box much Smaller. Like most places still charging Same price or more. But portions smaller. will be looking for new resterant.

Amazing food.Quality and quantity both value for money.Nice friendly staff

The last time here I my order at the counter was taken by the employee that had just come out from smoking amd was chewing gum like a pig.I have not been back in a while.Then went back tonight, for pick up.Got home to open the bag with only half my order and then the wrong fish.Needless to say, will not being going back.

Love this place. Great fish and chip and reliable service. I've been going here for 30 years and have never had a bad experience.

PLEASE HELP FELLOW CONSUMER BY READING THIS HUGE DISCREPANCY. We were told we didn 't order fries but Receipt says we did..Call lasts 12 minutes and 7 seconds. I had to hear repeatedly how wrong I was. The manager was on speaker phone as my wife, friend and I listened to a attitude of pride and anger. Simply unprofessional and when I asked for the owners name, they wouldn 't give it and told me to talk to the Niagara Falls store. I immediately called the Niagara store and talk with a young man who was extremely pleasant and admitted he was not management. But he has been with the company for a while. I was impressed with his overall attitude and response. The call lasted another 14 minutes and 50 seconds. At this point ALL our food is now still uneaten and COLD. Bottom line, he couldn 't help. A few things here from minor to major. #1. Upon leaving an obvious $5.79 tip, the young man had zero thank you...no smile. Learning lesson for this young lad. Try a little gratitude like next door at St Catharines Pizza Company that make clear appreciation everytime. Just a suggestion young man. Customer truly appreciates and grateful attitude and it builds great customer relations. #2. The young female manager. Your lack of knowledge when it comes to people skills needs some developing. You were by all definitions truly unprofessional in your mannerisms. Maybe a true colors seminar would be helpful. You are likely a wonderful person. If this is true, you WILL make changes. #3. Knowing how much was spent along with a tip, the ideal thing to do would to be to recognize the tip and think, OK, this customer spent a fair amount of money AND graciously tipped. I should say that we apologise for the misunderstanding and please come get fries. When the customer comes in, I will share that he is right how the receipt looks exactly like they did order fries and we will look into our system and report to the owner the discrepancy so it can be fixed in our software . #4. This is NOT the only review about inconsistencies with the online software. #5. Attached is the receipt for ALL to look at and see for themselves that if EXTRA CRISPY FRIES are NOT part of the order, why are they on the reciept?.In a court of law, the receipt would be the bottom line and a judge would likely tell the company to simply correct the software so this doesn 't happen again. TO THE OWNER...take some responsibility to work out the obvious kinks in the software. While there MIGHT be a minor amount that want gravy on their FISH, most order it for the fries. Hence why we opted for Gravy. We also opted for lemon bit NOT for the fries...that was for the fish. Fixing this will fix alot. It was highly disturbing to end up with cold fish by being on the phone for too long. And Dear OWNER, the ideal response is to say that you will look at your software and thank people for addressing the matter and you would like to keep thier business and then tell them to come in for a replacement meal and WATCH HOW WELL THINFS GO FOR YOU!!!!! Under Promise, Over Deliver. Talk is cheap. Move to action backed up. This is not asking you to bend over backwards so far that you break your back. It is asking you to fairly resolve this, this keeping your customers coming back. At $50 even once a month, this still $600 a year. $600 a year multiplied by what appears quite a few that could be saved is into the 10s of thousands. This is why we constantly go back to St Catharines Pizza. We actually did only one time have a concern and it was addressed without excuses, without fault finding, with gratitude because otherwise in thier words, We would have lost a good customer . FINALLY...to the OWNER of the one on Lundys Lane in the Falls, the young man I spoke too deserves a raise for such an amazing demeanor. He held great composure and if given the chance to manage, he could make easy simple decisions of minor monetary value that would keep customers coming back again and again. Young man, good job. Bravo!