Menu - Wendy's

This restaurant seems to have a staff that really struggles with efficiency. During the lunch rush, I can't understand why there was only one cashier, who was t... read more This restaurant seems to have a staff that really struggles with efficiency. During the lunch rush, I can't understand why there was only one cashier, who was then taken off to bag orders instead of helping customers. The place was packed, both inside and in the drive-thru, yet the staff acted as if everything was perfectly fine. Unfortunately, they got my straightforward order wrong and made me wait over 30 minutes. Very disappointing experience.

I had a disappointing experience with customer service at this particular Wendy's. I've noticed that they've changed their staff completely three or four times... read more I had a disappointing experience with customer service at this particular Wendy's. I've noticed that they've changed their staff completely three or four times in the last 6 to 9 months, both during morning and evening shifts. They consistently mess up my order or forget items. When I point this out, they respond rudely, as if I'm inconveniencing them by asking for ketchup, which should already be included in the bag. Instead of rectifying their mistakes, they take my name and address and claim that corporate will send me coupons in the mail. Out of at least seven times they've made this promise, I've only received coupons twice. I hope this new team has better customer service skills.