Reviews - Riad

This restaurant is captivating, and we will certainly come back. read more This restaurant is captivating, and we will certainly come back.

I made a reservation for my wife and me for our anniversary last Wednesday. When we arrived, a man sitting in a booth told us they had closed early. It was only... read more I made a reservation for my wife and me for our anniversary last Wednesday. When we arrived, a man sitting in a booth told us they had closed early. It was only 6:30 PM, and we had made our reservation in advance. My wife mentioned this, but the man reluctantly agreed to serve us. I was shocked! This level of service is unacceptable and is sure to chase customers away. I felt incredibly embarrassed, especially since I had been praising this restaurant to others. They really need to rethink their approach if they want to stay in business with such rude behavior.

I rarely write negative reviews, but the manager at Riad tonight was extremely unprofessional. Several items from our order were missing, and some of the food w... read more I rarely write negative reviews, but the manager at Riad tonight was extremely unprofessional. Several items from our order were missing, and some of the food was burnt beyond recognition. When we reached out to management to address these problems, they were unhelpful and dismissive, choosing to argue rather than assist. Honestly, even a shoe would have more personality and competence than this manager. Overall, the customer service was terrible.

I came to see the Arthur Duncan Jazz Trio, and the music, food, and drinks were absolutely outstanding! I highly recommend trying the Arabic platter and the Gre... read more I came to see the Arthur Duncan Jazz Trio, and the music, food, and drinks were absolutely outstanding! I highly recommend trying the Arabic platter and the Green Pineapple drink. They also have a great selection of beers. The atmosphere was very relaxing, and the drinks were amazing—definitely a fantastic experience!

I've dined here several times and always order the gyro. Next time, I plan to try the kebabs. Here’s a gyro meal served with baklava. The meat is of excellent q... read more I've dined here several times and always order the gyro. Next time, I plan to try the kebabs. Here’s a gyro meal served with baklava. The meat is of excellent quality, and the baklava is expertly made. I've eaten a lot, so I know good food when I taste it.

I always enjoy the delicious gyros here, and once again, I had a fantastic experience! I accidentally left my purse at the restaurant last night, and the owner... read more I always enjoy the delicious gyros here, and once again, I had a fantastic experience! I accidentally left my purse at the restaurant last night, and the owner went out of their way to come in outside of regular hours to return it to me this morning. You can't top that level of customer service! I’ll definitely be back soon!

I ordered food through the Mr. Beast app, and while it was ready on time, I walked into an empty restaurant with just one girl behind the bar. She was on speake... read more I ordered food through the Mr. Beast app, and while it was ready on time, I walked into an empty restaurant with just one girl behind the bar. She was on speakerphone with a man who seemed to be doing math homework or tallying tips. She placed my order on the bar without really acknowledging me. When I asked if everything was included, she gave me an annoyed look. I left only to find out that my order was completely wrong. This was a terrible first experience, and it will definitely be my last. If you're looking for a dirty place with awful customer service, do yourself a favor and run, don’t walk, away from Riad. I'm also sharing pictures of the three burgers I ordered versus the three burgers I actually received.

Unique spot! We'll definitely return. read more Unique spot! We'll definitely return.

I made a reservation for my wife and me on Wednesday. When we arrived, a guy in a booth informed us that they were closing early. It was only 6:30 PM, and we ha... read more I made a reservation for my wife and me on Wednesday. When we arrived, a guy in a booth informed us that they were closing early. It was only 6:30 PM, and we had a reservation! My wife mentioned this, but the guy just shrugged and said, “Well, I think I'll go ahead and serve you.” Are you serious? This kind of service drives customers away. I felt so embarrassed since I had talked highly about this place before. Honestly, it should consider shutting down. How rude!

I made a reservation for my wife and me for our anniversary on Wednesday. When we arrived, there was a man sitting in a booth who told us they had closed early.... read more I made a reservation for my wife and me for our anniversary on Wednesday. When we arrived, there was a man sitting in a booth who told us they had closed early. We had a reservation, yet he nonchalantly said he would go ahead and serve us. Are you serious? This kind of service is unacceptable and will drive customers away. I felt so embarrassed, especially since I had been recommending this place. It really should shut down; the rudeness is inexcusable.