Pride - Springfield

I visit this restaurant daily, and it is consistently clean with an incredibly friendly staff. They also offer the best iced coffee in the neighborhood. read more I visit this restaurant daily, and it is consistently clean with an incredibly friendly staff. They also offer the best iced coffee in the neighborhood.

I find it uncomfortable to be addressed as "sir" when it’s clear that I am a woman, and the service at this restaurant is extremely disappointing. There is a cl... read more I find it uncomfortable to be addressed as "sir" when it’s clear that I am a woman, and the service at this restaurant is extremely disappointing. There is a clear lack of respect for customers!

The ID policy at this restaurant is quite frustrating and leaves a lot to be desired. The clock at the register doesn’t match the actual time, so if you want to... read more The ID policy at this restaurant is quite frustrating and leaves a lot to be desired. The clock at the register doesn’t match the actual time, so if you want to enjoy a beer before closing, I recommend going to the place across the street instead. It seems like the legal closing hours in Massachusetts don’t apply here; everything depends on the time shown on their register. There is one kind woman who has worked here for a long time, but sadly, she’s unable to do her job properly because of corporate restrictions.

Always has what we need in a pinch read more Always has what we need in a pinch

The service at Pride is extremely disappointing, especially the customer service. It's absolutely terrible—they don't even answer the phone! read more The service at Pride is extremely disappointing, especially the customer service. It's absolutely terrible—they don't even answer the phone!