Plan B - Springfield

I felt compelled to share my experience because I was taken aback by the management at this restaurant. As someone who isn’t a local and doesn’t visit the area... read more I felt compelled to share my experience because I was taken aback by the management at this restaurant. As someone who isn’t a local and doesn’t visit the area often, I'm unfamiliar with how things usually operate, but I was shocked to see what I assume was the manager reprimanding our waitress, who seemed to be doing her best, right in front of us. We thought she did a great job, and the food—well, it was decent, but after all, they’re just burgers. After that incident, I didn’t feel comfortable and I won’t be returning to this establishment.

Our waiter, Jeremy, attended to us around 6:45 PM tonight. He was the most personable and attentive server we've had in ages. Huge kudos to him! - Steven and Tr... read more Our waiter, Jeremy, attended to us around 6:45 PM tonight. He was the most personable and attentive server we've had in ages. Huge kudos to him! - Steven and Trisha B.

Started off with a very rude hostess and went downhill from there. Waitress indicated that they did not have the hand cut fries that night... OK.... so I ordere... read more Started off with a very rude hostess and went downhill from there. Waitress indicated that they did not have the hand cut fries that night... OK.... so I ordered chicken fingers and asked for honey mustard on the side. Received the order only to see that they added the sauce directly to the chicken tenders (not served that way in the past. so the chicken was soggy and cold as were the fries. Chicken was served with a cup of blue cheese... but no carrots or celery... When I asked where the sides were, the waitress told me they had no carrots or celery that night. So, no handcut fries, no carrots, no celery and cold food.... Maybe they should close on Monday nights as other restaurants do, because this was not what I had remembered Plan B to be like. Very disappointing.

Service...today is one of the best day ever that we experienced the good service ,the waitress jilian or Julian she is amazing she deserve a raise together with... read more Service...today is one of the best day ever that we experienced the good service ,the waitress jilian or Julian she is amazing she deserve a raise together with all the crew they are nice i order the wrong one today and they want me to get what i want as i remember, which its my favorite too.. Yes I'll come back there again! Good food,good service, good people...worth it to visit and try.

The food was phenomenally good. I had the Squealer Burger with Truffle Fries as well as the Firecracker Cauliflower appetizer. Couldn't finish it, so brought it... read more The food was phenomenally good. I had the Squealer Burger with Truffle Fries as well as the Firecracker Cauliflower appetizer. Couldn't finish it, so brought it home. Service was fast, friendly and the atmosphere was very pleasant. I would 100% recommend this location for great food and awesome service. Didn't try any of the drinks, but maybe next time!