Kfc - Springfield

I placed a pick-up order for 5:15 PM and arrived at 5:07 PM, only to find that my food was already ready. You’d think this was a good sign, but when I got home,... read more I placed a pick-up order for 5:15 PM and arrived at 5:07 PM, only to find that my food was already ready. You’d think this was a good sign, but when I got home, I discovered that several items were missing. There were no straws, no dipping sauces for the chicken tenders, and the promotional nuggets were completely absent. The food was at best lukewarm, leading me to believe it had been sitting out for a while before I got there, even though I arrived 8 minutes early. They really need to improve their service.

Really enjoyed read more Really enjoyed

In response to the earlier comment, it's important to note that KFC is not obligated to wear gloves unless they're preparing a sandwich or if an employee has ar... read more In response to the earlier comment, it's important to note that KFC is not obligated to wear gloves unless they're preparing a sandwich or if an employee has artificial nails. Different restaurants adhere to varying regulations.

I gave this restaurant such a high rating for one main reason: the customer service is outstanding. The staff is incredibly friendly, attentive, and on the ball... read more I gave this restaurant such a high rating for one main reason: the customer service is outstanding. The staff is incredibly friendly, attentive, and on the ball. This place should definitely keep their team because they're doing an amazing job. I’ll be recommending it to my family and friends, and just to be clear, they earned this praise on their own. Excellent work, everyone! I will definitely be back!

What food establishment does not wear gloves when touching customers food or the containers the food is being served in? I experienced that last night, where a... read more What food establishment does not wear gloves when touching customers food or the containers the food is being served in? I experienced that last night, where a worker stuck their hand in the bucket to put down a paper, then proceeded to twirl the bucket around their hand waiting for the chicken to finish cooking, then loaded the bucket with chicken all while not wearing any type of gloves. The manager's response was that it is KFC's policy that they do not need to wear gloves unless they are breading the chicken or touching raw food. There is no policy about touching the inside of the bucket or anything else that your food is being served in. I can guarantee I will not be back. How unsanitary is that?