Dunkin' - Springfield
Dunkin'
Description
A complete overview of all 2 meals and beverages can be found here on the menu of Dunkin' from Springfield.
Dunkin' in Springfield, NJ is a popular American restaurant with an average 3.8-star rating. Operating hours this week are from 12:00 AM to 11:59 PM. To avoid long waits, call ahead to book a table at (973) 379-5551. Also, you can order from Dunkin' through DoorDash for delivery. They offer a variety of options, including vegetarian dishes. If you liked Dunkin', consider checking out Scotty's Pub and Comedy Cove or Baskin-Robbins for more dining choices. Don't forget to leave a review if you enjoyed your meal!.
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I received a warm welcome from the staff as I waited for my mobile order. Their teamwork was remarkable. My order was prepared perfectly, and I was pleasantly surprised by how quickly it was ready, especially given the bustling environment. Hats off to the team for their excellent work!
The staff were quite courteous, and my order was accurate. However, I did find the prices to be a bit high.
They told me to wake up when they got my order wrong.
The Indian woman with the bun in her hair was quite rude. When I requested a change for my little sister's drink because she can't have green tea, she put her hand in my face. It was a really unpleasant experience.
The customer service at Dunkin' is usually excellent, but my experience today with Mike was disappointing. After spending 10 hours at Overlook Hospital and being eight months pregnant, I was excited to finally eat. I accidentally ordered the wrong drink—a frozen cappuccino—and when I realized it, I got back in line to correct it. I told Mike I was happy to pay the difference for a frozen cappuccino blast, but he dismissively said, “Next time, order the right drink. Now the wrong drink is wasted, and I have a line.” I apologized again and made it clear I didn’t want the mistaken drink or a free replacement. While waiting, I asked if I could use the bathroom, but he said it was out of order because of the line. I understand he was busy, but it’s not just what you say—it’s how you say it. His attitude made me feel belittled. Having worked at Dunkin’, I know how stressful busy times can be, which is why it’s disappointing to encounter such negativity in a place that’s usually great.
