Dunkin' - Springfield
Dunkin'
Description
**Restaurant Review: A Struggling Establishment**
Once a local favorite, this restaurant now grapples with severe customer service issues that tarnish its reputation. Diners report a lack of professionalism, with staff exhibiting poor communication and a general disinterest in customer satisfaction. Long wait times, incorrect orders, and unresponsive phone lines compound the disappointment. While some patrons experience a smooth visit with friendly service, these instances seem rare in comparison to the prevailing chaos. With management seemingly overlooking the chaos and a diminishing staff work ethic, it raises concerns about the establishment's future if significant changes are not made.
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Feedback
I went through the drive-thru and had a smooth experience. The drink was just right, and the pastry, although I didn’t need it, was delightful. The server was friendly too.
Don't always have certain bagles
I waited at the speaker for about 10 minutes before anyone approached to take my order. After placing my order, I had to wait another 15 minutes for my sandwiches. The girl at the window was so distracted by her phone that she forgot to hand me my iced coffee. I had to raise my voice to get her attention and remind her that my coffee was missing. I understand that this isn't the most glamorous job, but a little courtesy and work ethic can make a big difference.
A coffee and bagel
Wow. This is the worst place I've been in a long time. The staff are completely relaxed and it's nearly impossible to get them to take or fulfill your order. When they finally do take your order, they still manage to get it wrong, leading to a frustrating cycle. Good luck with that!
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FAQ
More information
QR-Code for the menu
