Burger King - Springfield
Burger King
Description
At this location, inconsistent food quality and service overshadow moments of genuine care. Customers report stale, greasy, and poorly prepared items—ranging from overcooked burgers to excessively salty fries and soggy breakfast items—undermining the dining experience. Excessive wait times and confusing operational hours add frustration, with some staff lacking professionalism and responsiveness. However, exceptions exist, as certain employees stand out for their kindness and attentiveness, offering a glimpse of potential improvement. Overall, while occasional positive interactions occur, the establishment struggles with maintaining consistent quality and service, leaving many diners uncertain about returning in the near future.
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Feedback
Websites says they are open,door says they are open, person on the drive thru asked me to wait just a minute, then 5 minutes later some one comes out and says they are not
Waited 20 mins for some cold fries and 8 cheese bits . They are slow and very unorganized! Haven’t had a good experience the past few times I have came ! And the sweet tea taste watered down !
Denise helped us in the drive through and we had all been traveling for a long time and had a bad day and she went above and beyond. I know it's fast food but she was absolutely amazing. If I could give more than 5 stars I would.
Best fries I have ever had and amazing wrap.
The woman working the drive-thru today seriously needs to take a customer service training course. Regardless of how challenging your job may be or how you’re feeling, it’s simply unacceptable to respond with silence after a customer greets or thanks you. We usually go to Burger King expecting a certain level of disappointment, but this experience was by far the worst we’ve had in a long time. The food was not fresh— the nuggets were stale, the burger was overcooked and charred, and it came with an excessive amount of mayonnaise (probably way more than the standard). We might consider giving this place another shot in a year, but I have my doubts about any improvement in the customer service, and I'm not optimistic about the quality of the food either.
Menu
These Types Of Dishes Are Being Served
