Panda Express - Springfield

The staff at the drive-thru were unfriendly and unpleasant! Additionally, we had to wait in our car for quite a while because our order wasn't ready. After 20 m... read more The staff at the drive-thru were unfriendly and unpleasant! Additionally, we had to wait in our car for quite a while because our order wasn't ready. After 20 minutes, we still hadn't received it, so we went inside and waited another 10 minutes for our food. When it finally arrived, it was served to us in a rude manner after a total of 30 minutes.

The customer service and cleanliness is fine, but every time I come here the past couple months they give me the wrong food, or overcompensate with one dish bec... read more The customer service and cleanliness is fine, but every time I come here the past couple months they give me the wrong food, or overcompensate with one dish because they were sparse with another. This particular time they gave me an abundance of an item I don’t like instead of an item I paid extra for. Again being sparse with the one entre I actually asked for. Anyone who’s been to this drive through knows it’s not an easy place to check your items before driving away. I’ll just go next door to Chinese sun from now on thank you.

Picking up an online order, not even started until nearly 30 minutes past time. They need training in order read more Picking up an online order, not even started until nearly 30 minutes past time. They need training in order

06/29/2022 I ordered the two entree plate to go for $9.20. I got honey chicken, chicken Teriyaki and chow mein. I also ordered two orders $1.50 each) of crab ra... read more 06/29/2022 I ordered the two entree plate to go for $9.20. I got honey chicken, chicken Teriyaki and chow mein. I also ordered two orders $1.50 each) of crab ragoon that didn't have much filling in them. The entrees were quite filling.

Food is great when it is available. However, don't expect it to be ready on time if you order online. Nor cooked when you are ordering. I Avoid the drive throug... read more Food is great when it is available. However, don't expect it to be ready on time if you order online. Nor cooked when you are ordering. I Avoid the drive through when possible to make certain food is cooked. 25-30 minute wait tonight for chicken and nochow mein or fried rice available. Other Panda Express in Eugene just as unreliable.