Subway - Spokane
Subway
Description
At this Subway location, customer experiences varied widely, reflecting both excellent service and disappointing encounters. Some patrons praised a few exceptional employees for their friendly demeanor, cleanliness, and attentiveness, noting a welcoming atmosphere with delicious, fresh food. However, others reported rude and inattentive staff, slow service, and incorrect orders that soured their visits. The stark contrast in employee attitudes highlighted potential management issues and the impact of individual performance on the overall dining experience. While some customers left smiling, eager to return, others vowed never to come back, illustrating the restaurant's inconsistent service quality.
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I had a disappointing experience at this restaurant. The employee, Mya, was rude and seemed annoyed to be making sandwiches, which is part of her job. She also did not make my sandwich correctly. When I asked to try the new pretzel, she rolled her eyes before making it. I was very disappointed with both the service and the food. I will not be returning to this location.
This is the best subway restaurant we have ever visited. The service was excellent and the establishment was very clean. The dining area was very comfortable and spacious, with cushioned chairs and a lounge table.
Elva was amazing; so friendly and cleanly (she washed her hands after helping the gentleman cash out and before making my daughter’s sandwich); the bathrooms were extremely clean and freshly bleached. Thank you for the exceptional customer experience, Elva!
Slow service. Unkind staff. Order was inaccurate. I placed an order for three subs and curbside pick up the employee delivered it 22 minutes after I arrived with 18 minutes after estimated completion. There was three employees in the store and no customers during that duration. I had a sick kid in the car and I need to stop and get some food on the way home and couldn’t get out the car. When I go home, one of the subs was completely wrong not what I ordered. I called SUBWAY and the employees said, “well that person went home for the day and we can’t do nothing about it”. I asked if their protocols to make it correct and the person said you have to come back and get a new sub. I told him I had a sick in the car and it was I had to come back no matter what, and he said, “that sucks man”. I can’t believe the lack of awareness being able to attend an order, complete an order accurately, and remedy the situation to meet the customer. They didn’t appreciate knowing that the customer went out their way do get the correct order and not to their fault, but due to the employees at subways fault. I visit on Sunday, June 25 at 3 PM to young males and one young female were working. Will never visit to Subway ever again incompetent employees that reflects on the management and the corporation.
