Jacob's Java - Spokane

I absolutely love Jacobs Java! Customers have the option to choose their own flavors. The baristas are also very helpful in assisting customers who are unsure,... read more I absolutely love Jacobs Java! Customers have the option to choose their own flavors. The baristas are also very helpful in assisting customers who are unsure, resulting in an incredible espresso experience.

Before my last experience, I would always have decent service regardless of the worker; it wasn't until this last time that I had gotten a sour attitude from an... read more Before my last experience, I would always have decent service regardless of the worker; it wasn't until this last time that I had gotten a sour attitude from an employee. It was shocking because I had never thought I'd receive an eye roll from a barista- especially when they had made my order wrong despite my being clear about what I wanted- but this gal's entire demeanor changed so negatively. It was because of her reaction that I had become increasingly worried that she may spit in my drink after remaking it.Thankfully,the coffee was delicious after I left but even after I had left, our brief encounter had left a bad taste in my mouth.. I love coming to Jacob's Java and will still happily return. I only hope the young petite blonde (at this location) will keep my review in mind the next time she has to remake a customer's drink.

I am not one to complain, but I have to say that I frequent the restaurant in Airway Heights often, as do many of my classmates since our school is nearby. Unfo... read more I am not one to complain, but I have to say that I frequent the restaurant in Airway Heights often, as do many of my classmates since our school is nearby. Unfortunately, I have not been the only one to receive poor service at this location. During my most recent visit, I had a very unpleasant interaction with one of the staff members. They were overly insistent about taking my order quickly (in fact, most of the baristas are quite pushy, with only a few exceptions). I understand the need for efficiency, but the aggressive approach was off-putting.

My favorite go to before work place! If I wake up low, I can always count on a great cinnamon mocha and great staff to brighten my day! Need coffee? Go here! ? read more My favorite go to before work place! If I wake up low, I can always count on a great cinnamon mocha and great staff to brighten my day! Need coffee? Go here! ?

Please open back I can not survive much longer <3 read more Please open back I can not survive much longer <3