Bruchi's - Spokane
Bruchi's
Description
This local burger spot struggles with service and cleanliness despite generally hardworking staff. Guests report long waits, drive-thru delays and confusing pricing; staff can be accommodating but management appears disorganized.
More seriously, at least one diner reported food poisoning and multiple accounts describe unsanitary drive-thru conditions and staff abandoning stations to smoke. Until operations, hygiene and supervision improve, consider other options for a dependable meal.
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Feedback
Eric, the store manager, was friendly and knowledgeable, and he made sure that my order was accurate.
I attempted to place an order at 8:34, but I was told they couldn't serve me because they were "closed," even though Google states they close at 9. The restaurant was dirty, and the staff, including the manager, was rude. I won't be returning.
The entire restaurant was unclean, with sticky floors and most of the tables not being properly cleaned. The bathroom was so disgusting that I wouldn't even consider using it. When I approached the counter to request more sauce, the staff member was unprofessional and rude while asking a coworker for assistance, all while she was on the phone. I definitely won't be returning.
Division location. The drive thru window itself needs a severe cleaning. It calls into serious question the cleanliness of the inside. The chicken sandwich was beyond dry. What ever the seasoning is, it's nasty! That flavor profile does not go with this type of sandwich. Period. The fries were likely all the bottom of the bag, all were an 1-2 inches in length and had a weird chewiness to them. The burger bun was completely saturated in grease. Super unappealing and down right gross. It all went from a bite to the trash. What a waste of $20. I will not ever return. First and last visit!
More information
QR-Code for the menu
