Zizzi - Spelthorne

Fantastic food and excellent service from Kainan. Food: 5 Service: 5 Atmosphere: 5 read more Fantastic food and excellent service from Kainan. Food: 5 Service: 5 Atmosphere: 5

Food: 4 Service: 5 Atmosphere: 4 read more Food: 4 Service: 5 Atmosphere: 4

Our Experience on Valentine’s day was awful. We had an absolutely dreadful experience at Zizi Staines. We arrive at the time I booked 7:15, the lady at the host... read more Our Experience on Valentine’s day was awful. We had an absolutely dreadful experience at Zizi Staines. We arrive at the time I booked 7:15, the lady at the host desk goes ‘sorry we’ve got to wait for people to leave before we can seat you, i know you booked but we had loads of walk ins’ we wait for about 15 minutes, she comes back over and goes ‘the only table i’ve got is a table cramped over there’, that was pushed against a wall, my girlfriend was pushed up against the back of another girl and I was pushed right up against a wall. Immediately off to a bad start. This table was number 203 avoid at all costs! Then we order drinks they bring the wrong ones (the ones they gave us were more expensive so we took it and she didn’t change it on the till so that was plus), We were expecting the Zero Alcohol Passionfruit Sparkler and Non Alcoholic Morello Cherry beverage, what arrived was a Passionfruit Martini and Morello Cherry luckily, we are able to drink alcohol and took the drinks at no additional costs however this is alarming for those who do not drink alcohol and cannot for religious or allergen reasons. Then we waited for 1h15 mins for our starters to come which were wrong entirely and undercooked. We were unable to order the ‘Mozzarella Garlic Bread, and informed it was out of stock, on Valentine’s day, at 19:30, to be out of stock of a dish that is the base of many other dishes it seemed like a cop out to us. It’s simple, surely management would have predicted an influx of custom, more produce should have been ordered. So after this, we opted for the ‘Garlic Bombe’ one with chorizo, one with mozzarella, and no onions on both, yet what arrived was two garlic bombe’s neither had chorizo, and both with a lot of onion. We were reluctant to send this back due to the wait we had already endured however for those with allergens, this is utterly concerning. The mains arrived about 25 minutes later. My pizza wasn’t remotely cooked, it was stone cold on the crust and the cheese was barely melted. I must say my ‘Crispy Prosciutto Carbonara’ was lovely however the dish also, was lukewarm at best. We ended up taking desserts to go (it was a set menu £27 each for three courses) and leaving as soon as we could. Absolutely awful! My thanks must go to our lovely waitress, unfortunately I didn’t get her name, she was a blonde lady. She was very attentive and it was clear she was getting a lot of backlash from many customers, for her colleagues errors. As a student, who works in hospitality I must issue my sincere gratitude to this server, she refused to make us pay service charge, unfortunately we didn’t have any cash on hand but I would of loved to of been able to tip her personally. I simply refuse to pay service charge for it to be split between the other colleagues who were at best mediocre and uncaring of their customers. I would not recommend a visit to this restaurant, pop around the corner and head to Prezzo instead some serious management changes needed at Zizi Staines or at least training. Meal type: Dinner Price per person: £30–40 Food: 1 Service: 1 Atmosphere: 1

Kainan was a great server! very fast and super polite. the food was delicious : great valentines with my girl Food: 5 Service: 5 Atmosphere: 5 read more Kainan was a great server! very fast and super polite. the food was delicious : great valentines with my girl Food: 5 Service: 5 Atmosphere: 5

We had Kainan as our server and he was top notch! Very friendly, very quick and responsive! One of our meals was cold so he took it straight back and had a new... read more We had Kainan as our server and he was top notch! Very friendly, very quick and responsive! One of our meals was cold so he took it straight back and had a new meal made for us. Exceptional service, thank you! Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Cheesy Garlic Bread Parking space: Plenty of parking Parking options: Paid parking lot