Machine - Southwark

Quick, knowledgeable, helpful, friendly and affordable. What's not to love.

Friendly expertise highly recommended. My hydraulic disc brakes are back in action. Big THANK YOU for attention to detail and excellent bike service, as well as patient and informed customer service.

I called to enquire about getting my child's bike painted. They don't offer the service but were really helpful on the phone, giving me advice on what to do. Thanks!

Great and trustworthy mechanic. I trust Russell with all our families bikes.

Really wanted to like Machine, but can't bring myself to return. I took my bike in for a full service and rebuild, they let me know I could pick it up 40 minutes before their close time leaving me barely enough time to come pick it up. When I arrived, I immediately had to point out that the grip shifter on my bike was mounted upside down, with the window showing the gear facing the ground. Then upon leaving, I made it all of one block before I noticed the gears weren't indexed properly, and when shifting into 5th gear on the hub, the pedals would just spin without engaging. Took it back, had it resolved. Eventually I noticed that the way the brake hoses and shifting cables were arranged wasn't as it had been, and the cables were sticking out and pushing each other around when steering. Resolved to just take the brakes and shifters off of the handlebars and rearrange them myself using an old photo for reference rather than go back. On top of this, on the sign outside they advertise that a rebuild includes a frame wipedown, not a full clean but the bike was never that dirty anyway since its just a commuter. This was also not the case and the bike was dirtier than when I dropped it off, with smears of grease on the head tube. With these basic things not taken care of, I worry about the quality of the more important work, and whether the service I paid for was actually even carried out or not. I really wanted to like Machine, as they appeared to be one of few nicer bike shops around my area, but honestly I'll just go to NipNip in Tower Bridge or learn to do these things myself before I go back to them.