Kango's at Scoops - Southampton

Horrible customer service. The staff was super rude and not polite. The worst customer experience although the ice cream was good. read more Horrible customer service. The staff was super rude and not polite. The worst customer experience although the ice cream was good.

Customer service was EXCELLENT! The Lady behind the counter had a wonderful personality, warm/friendly/helpful/good energy. The gelato was ok, too sweet for us.... read more Customer service was EXCELLENT! The Lady behind the counter had a wonderful personality, warm/friendly/helpful/good energy. The gelato was ok, too sweet for us. The vanilla appeared to have chemical flavoring vs real vanilla, left a strong aftertaste. The pistachio tasted more authentic. Seating inside and out.

This pancake seemed like it was days old. I can’t believe I spend 7€ on this... truly disgusting. This is the first time I write a bad review about something li... read more This pancake seemed like it was days old. I can’t believe I spend 7€ on this... truly disgusting. This is the first time I write a bad review about something like this cause I literally like everything. Don’t spend your money on this please

Terrible customer service First of all my partners order didn’t even show up, the cream did though? Make that make sense Then on request of re delivery was left... read more Terrible customer service First of all my partners order didn’t even show up, the cream did though? Make that make sense Then on request of re delivery was left sat waiting and waiting, then to call back to ask the status of what’s happening only to be confronted by a rude and unhelpful female employee, agreed that they were just going to leave us in the dark about if it was coming or not. Oh and by the way I didn’t hang up because I heard you turn around to another employee and say and I quote “she hung up on my face” very rude and unfriendly and shouldn’t be allowed to answer the phone. Do better

Scoops Gelato in Portswood, Southampton, is hands down my favourite spot for a sweet treat! The staff here are absolutely amazing—so welcoming and attentive, th... read more Scoops Gelato in Portswood, Southampton, is hands down my favourite spot for a sweet treat! The staff here are absolutely amazing—so welcoming and attentive, they make you feel right at home from the moment you step in. And the ice cream? Wow! Every scoop is a little piece of heaven, bursting with flavour and crafted to perfection. I loved it so much that I’m already planning my next visit. If you're looking for a place that combines incredible desserts with outstanding service, Scoops Gelato is the one. Highly recommended!