Caffe Nero - Southampton
Menu
Here you will find the menu of Caffe Nero in Southampton. At the moment, there are 2 dishes and drinks on the list.
Caffè Nero presents a mixed bag of experiences, reflecting both commendable qualities and significant concerns. Many patrons rave about the exceptional coffee and friendly staff, encompassing a cozy atmosphere perfect for relaxation. However, the restaurant faces criticism for inconsistent food availability, particularly during lunch hours, and lapses in hygiene practices. Instances of slow service and unhelpful staff responses have also been reported, overshadowing the otherwise appealing environment. Despite these issues, loyal customers continue to appreciate the delicious offerings, emphasizing the need for improved service and cleanliness to enhance their overall experience. Caffè Nero remains a beloved fixture, but improvement is essential.
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Was Lyn J at Caffe Nero a mag?
My favourite cafe. The coffee is the beats any cafe or restaurant. The lemon muffins are absolutely delicious. I always look for a Caffè Nero when travelling. I wish there was one on the Isle of Wight. View all feedback.
What User dislikes about Caffe Nero:
Treated very rudely by the man that served. 1pm arrived assistant raised his hands told me to be quiet during ordering!. I said that's a rude thing to do. He did not apologise, served hot chocolate which was spillt on saucer and messy. I didn't complain as he was a rude man. Very rude service. Food: 4 Service: 1 Atmosphere: 4 View all feedback.
I attempted to contact Caffè Nero to speak with the manager about my concerns, but was unable to get a response. While waiting in line, I was astonished to witness a barista, who was not a trainee, retrieving coffee cups from the top of the machine by placing her fingers inside the rim of the cups. She was also handling money and touching her face. I was relieved that I was only there for a take away order. The service was extremely slow and appeared unhygienic from my perspective.
I ordered the festive mocha but was informed after it was made that they were out of chocolate cream. Since the cream is a key component of the drink, I decided to decline. The server rudely responded, "So, you don't want the drink then?" and insisted she had previously mentioned the lack of cream. If they focused more on cleaning the facility instead of arguing with patrons when they are at fault, this restaurant might be acceptable. I would recommend avoiding this place.
Always (well nearly) excellent coffee and service. Just need a refit. Very run down and the toilets grim. Lovely staff and my go to for coffee in Southampton
Treated very rudely by the man that served. 1pm arrived assistant raised his hands told me to be quiet during ordering!. I said that's a rude thing to do. He did not apologise, served hot chocolate which was spillt on saucer and messy. I didn't complain as he was a rude man. Very rude service. Food: 4 Service: 1 Atmosphere: 4
Lots of seating, good place to do work Food: 4 Service: 5 Atmosphere: 4
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