Best Western Chilworth Manor

Reception a door poor, service non existent. Staff huddle and turn backs to avoid you, they eat and drink in front of you. 45-60mins to create a simple medium rare steak, Over cooked frozen food, meat was uneatable and could not chew. Ordered drinks with jug of water. Water never arrived. children's fish fingers became dried desiccated reconstructed breaded chicken sticks. Sticky toffee pudding was microwaved from frozen till it was a sticky mess on the plate. Ice cream was the lowest quality powdered ice cream you could get. Coffee machine was broken for 3 days so told to buy coffee from bar! Zero nutrition in the meal. Multiple complaints on the night we ate, most just walked out leaving the food as no genuine response from management and staff. Do not take children or expect a quality meal.

Looks nice from the outside, but stay away! Old, unfriendly staff (almost refused to help with heavy luggage as no lift in main building), stuffy, first room was size of a walk in closet with bed crammed in next to window and claustrophobic atmosphere, room change was done with much reluctance to a room that qualifies as such but was super old. They may have a couple of nice rooms in the main building, the rest is just old. The airport hotel I stayed in the previous night was better.

The location was lovely and the atmosphere was pleasant. However, I was disappointed with the limited menu options and the exorbitant prices. A simple burger and chips with a small side of slaw cost £19, while fish and chips also cost £19. The prices were far too high for the quality of the food. Even a basic glass of wine was almost ten pounds. Overall, the restaurant was overpriced and not worth the expense.

The restaurant's decor is old-fashioned. We visited for a New Year's Eve celebration but were disappointed by the terrible food. The room we were assigned had a stained pillow and dirty mirror. Despite bringing these issues to the attention of reception, the room was not cleaned when we returned after going out to eat. We had to wait a while for housekeeping to finally arrive, as they said the housekeeper was located off-site, which seemed unreasonable to us.

The food we had was average and overpriced. The mushroom risotto was quite bad, with chewy reconstituted dried mushrooms. Two of the cheapest main courses and desserts with limited options, along with two glasses of wine, cost us £75. I would have given an even lower score if it weren't for the very helpful staff.