Kelley's Kookies South Pasadena

Unpleasant experience with one of the stuff... Was exchanging a gift box I just brought 1 minute ago cuz I realize I bought the wrong size. So I went back to the store and asked for a exchange and apparently I looked like someone who will steal cookies because one of the stuff opened the box in front of me and started counting how many cookies are in the box....I literally just brought the gift box 1 minute ago and the gift box is unopened! I understand they want to make sure the gift box is in its original form, but start counting in front of me especially to a customer who just bought it does not sound like a smart way....and I have been purchasing their gift boxes many times for my friends... don't think i want to go back anymore... plus I just looked at their unconditional guarantee statement, I assume even if I opened the gift box and ate a cookie I can still return it without someone open up the box and counting how many cookies left in the box... just made my day!

On recommendation from sister this place has a large selection of types of cookies. Very cheerful and helpful staff. Described whatever I pointed at. Boxed up everything nicely. I will reserve tasting for later

Nothing great. For the new County minimum wage of nearly 16.00 an hour, Bad customer service. Sales clerk didn 't want to be there. couldn 't muster up any enthusiasm from her, even after telling her it was my first time. No customers in the store so she wasn 't busy, except sitting down and playing w/ her phone. This is bad for independent store owners who have no choice but to pay these idiots And now have to raise their prices on goods to compensate. I was fooled by the yelp reviews. Damn I was fooled... ended up taking them to office to share, but no one finished them up. the cookie lovers at office said they were ok. I actually never finished the batch until I saw them untouched weeks later at trashed them. basically, these are girl cookies.... Small, dainty, individually wrapped, you need at least 3 to realize it wasn 't anything great. Don 't like cookies that after 1 bite, crumbles and makes a mess on you and then crumbles in mouth and feels like soft sand Dissolving in your mouth. these are the kind of cookies you chop up w ice cream/sorbet, not with coffee. I 'll order from Christie 's Cookies from Tennessee for a rich tasting oatmeal cookies made for guys. should have walked over to winchells donuts. Woulda saved me 36.00...

The cookies are still really good, but the customer service is lacking. I rushed here right after work and barely made it before closing time. I purchased an insane amount of cookies and the associate was so rude. I called earlier and asked what the cross street was because I knew I was cutting it close on time, she didn't know. Once I got there , no greeting, didn't offer a sample, she didn't tell me about the seasonal cookies, and she acted like I was a bother. I was there to buy a large amount of cookies for care packages to be sent off to different colleges. Next time I will avoid the traffic and save time and gas and order online. I don't need the attitude.

Im updating my review because I tried the Macadamia refrigerator cookies and those tasted the same. In looking over the ingredients the difference I believe in why the Macadamia shortbread tastes differently in a not so good way, from the Macadamia refrigerator cookies is because the shortbread cookies has palm kern oil, a common ingredient in store bought cookies. So I will stick with their Macadamia nut refrigerator cookies which were the deliciousness I remember.