Kaspa's Desserts - South Oxfordshire

This is the second time we’ve been, I wanted to give them the benefit of the doubt as our first time was not great either. We arrived and the closed sign was displayed in the door, but we saw people in there so went in and asked if they were open. They were, so we stayed. And waited to be seated. And waited. And waited. And waited. Bear in mind there were only 3 tables occupied and no other customers waiting we waited 15 minutes to be seated. We had a baby with us, no offer of a high chair and the staff member who showed us to our table left super quick before we had sat down or had a chance to ask about a high chair. We ordered an ice cream sundae, a milkshake and a hot chocolate. We also asked for some hot water to make up a bottle for the baby. Which was provided in a glass. Not a mug, a latte tall cup or any other hot drink receptacle, but a drinking glass... the ones they serve the cold drinks in. Painful to carry but we didn’t want to wait even longer to feed the baby. The hot chocolate came after 5 minutes which was quick. It was ok, nothing special. 30 minutes later (we were 1 of 4 tables, and 1 of the tables had already received their food before we ordered) we received the sundae an shake. I counted at least 4 staff members and it took 30 minutes for a small sundae and a shake. The sundae was ok, the milkshake was ok. Didn’t meet expectations given the price and the wait. In summary: terrible service, mediocre desserts, not expensive but not cheap either.

Popped in before going to the cinema. Ordered at till then the man cleared it and had to redo it. Then we waited nearly an hour for food it wasn’t particularly busy). When asking how long they gave no explanation. Then the food finally came he hadn’t put my coffee on my daughter had ice cream sauce instead of the correct sauce on her Crepe. I was so disappointed as we’ve been before and really didn’t expect it. I know a couple of people got a refund and left. It’ll be a while before I return.

Fantastic service once again, actually improved on last visit and will visit again for sure. No improvement needed, polite/friendly waitress who was fantastic also!

Today I went into Kaspas for the first time in a while and like a lot of the time the staff aren’t fussed if there are customers in the building! This due to them ignoring customers waiting at the door, not taking there orders even though they can see them stood there waiting at the till and won’t clear tables when the guests have finished because their phone or chatting to their colleagues is more important. I have found this to happen majority of the time I go and only keep going back for the deserts! However I am not impressed with the staffs attitude especially when what looked like the manager was serving food with gloves on I’m not that filthy! Overall good food but really bad staff and I think something called a meeting might help or discipline!!

Visited on a Sunday afternoon and the restaurant was quite full but not bursting. We had to wait 1 hour for the sundae to arrive. The staff were rude and offered no apology for the delay. Unfortunately when the dessert finally arrived it was very average quite small and poorly assembled.