Potbelly - South Elgin

Sandwich was fine, soup was good. Has my belly after about an hour, though...

Went to get quick dinner and ordered BLTA and the bacon was raw brought it up to counter and ask is this normal for bacon to be raw and still giggling. No response I ask for new crispy bacon and they said no. I threw it out left won’t go back. Horrible service and no trained manager on duty.

I picked the Potbelly’s on Randall Rd in South Elgin to meet a friend for lunch that I haven’t seen in a while. The experience turned into the worst dining experience ever. If I could give zero stars I would. Just as we arrived, a delivered person propped the back door open to make a delivery to the restaurant. This was at 11:45 am on Friday January 7, 2022 at which time the outside air temperature was 8 degrees and there was a strong west wind blowing in the door. Within minutes my legs, feet, and hands were numb. After enduring this for about 25 minutes, we had to leave. The door was never closed during that entire 25 minute period. Also, I saw the delivery person pass through the restaurant with no mask. He was the only person besides the people eating that was not wearing a mask. I will not return to this Potbelly.

Do Not get any salad from here. The spinach and romaine lettuce was black and moldy. I had to throw out the whole salad it wasn't even editable.

Terrible experience at this location! Ordered a Chicken salad sandwich and got a sandwich without the chicken salad! How can you mess up a simple order like that? Called their manager and his response was for me to drive back for them to make me a new one. Right, sure buddy, I live in Elgin and was already home. At least apologize and go out of your way to make it right for your customer! Terrible service and management in my opinion. Would not recommend this location at all!