Panera Bread - Solon
Panera Bread
Description
Visiting this popular eatery reveals a spectrum of experiences. While some diners commend the consistently fresh food, especially the soups, others are disheartened by declining service quality. Reports of cold dishes, missing ingredients, and unhelpful staff have emerged, alongside complaints about cleanliness. Unfortunately, early closing times and disorganized operations add to the frustration, as customers have left feeling neglected and inconvenienced. Despite the potential for great meals, many patrons are left questioning their loyalty due to frequent lapses in service and order accuracy. It remains to be seen whether improvements will be made to restore customer confidence.
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One thing that stands out about this restaurant compared to others is that the food always seems to be fresh. I have never encountered any stale or old-tasting dishes here, especially the soups. While my order may not always be ready when I arrive, I am willing to wait a few extra minutes for freshly prepared food rather than receive my order on time but have it taste old and stale.
The service was horrible. I pulled through the drive though just before closing. I accepted the fact that the ovens were shut down 10 minutes before closing. But... to charge me $6 for 2 brownies because you couldn't comprehend I was ordering them because I believed they were 99 cents was ridiculous. The worker didn't give me the total but gave me the change back. I had to go back through the drive through to get someone to answer me. Will never go to another panera again!!!!
The restaurant had a sticky floor and was unorganized when it opened. I waited 10 minutes after placing my order and no one began preparing it. The staff were unprofessional and rudely claimed there were no gluten-free options available. I left without eating. It was a waste of my time.
