Kfc - Solihull
Kfc
Description
At a recent visit to a local KFC, expectations were met with disappointment. Patrons reported an uncomfortable atmosphere, exacerbated by rowdy youths occupying tables without making purchases, while staff remained unresponsive to complaints. The food quality fell short, with greasy chicken and cold fries, and orders frequently inaccurate. Though one customer noted an uneventful experience without rudeness, the overall sentiment reflected dissatisfaction, particularly with the chicken consistency. While KFC has loyal fans, this particular location seems to struggle with service and food standards, leading many to advise potential diners to explore alternatives.
Feedback
Ages for the food to arrive . They don't seem to clean up here , mess everywhere, disgusting toilets. Not at all good.
Absolutely terrible, I went on Friday 21st April 2023 around half four ordered a mighty bucket for one and a drink I ordered a Sprite got a Pepsi. The person in the drive-thru wasn't listening, and the chicken had black stuff in it and tasted like rubber didn't enjoy it at all ruined my night and didn't even eat it a waste of 10 pounds. Absolutely disgusting! need new staff.
Awful experience food cold and item missing from the delivery. Called customer hem the couldn’t care less. Do KFC UK know how poor their service is? Needs the franchise taking away. Food is so cold I will be reporting them to the local council for a reexamination of their food hygiene certification
Before I start I just want to I'm Susan19544's granddaughter.So I really enjoy KFC I would say its one of the best foods. Anyway I just went to get a mighty bucket for one. Everything was normal, the customer service was ok, the employee wasn't very smiley but that didn't bother me because he wasn't rude. I got my food and headed back to my Nan and Grandad's house. When we arrived I started eating and that's when I became disappointed. The boneless chicken was fine but the chicken on the bone was horrible. The chicken was dry and the skin was disgusting. I have not been more displeased with KFC before and I am looking at having one from here in the future.
The Customer service is shocking, always get the order wrong always cold when you get it. Tables are never clean never ho in there again.
