KFC - Snohomish

I had a wonderful experience with Morgan. She was cheerful and attentive, even going above and beyond to make our KFC dinner night easier! Efforts like hers are... read more I had a wonderful experience with Morgan. She was cheerful and attentive, even going above and beyond to make our KFC dinner night easier! Efforts like hers are rare in the industry, and I truly appreciate it. However, I am giving four stars instead of five due to the need to contact her by phone in the first place. The KFC app is decent but still requires improvements. For instance, when ordering the Football Pack, if one of your family members is allergic to or dislikes pickles or mayo, there's no option to remove those condiments from an individual sandwich. Overall, it was a positive experience.

I ordered food through Postmates, but one of my items was missing. I attempted to call the restaurant, but there was no answer, so I decided to drive there to p... read more I ordered food through Postmates, but one of my items was missing. I attempted to call the restaurant, but there was no answer, so I decided to drive there to pick up the rest of my order. I also requested a replacement for the missing item since it would have been nearly two hours from when it was prepared to when I got home. Unfortunately, the manager's response was quite unhelpful. She told me to take it up with the person who took my order and then handed me a cup, instructing me to fill it up myself at the station. My main issue with the entire experience was the poor customer service and the manager’s unwelcoming attitude. I was very disappointed.

Just went throught the drive-thru and ordered a 3 piece meal and 2 famous bowls. Meal only came with 2 pieces and the drink had no ice in it. For the famous bow... read more Just went throught the drive-thru and ordered a 3 piece meal and 2 famous bowls. Meal only came with 2 pieces and the drink had no ice in it. For the famous bowls they cut up one chicken strip and threw it in the bowl. Very disappointing because I waited so long for my food.

This is a good KFC. Our dinner was good and the facility was clean. They were very busy when we were there. read more This is a good KFC. Our dinner was good and the facility was clean. They were very busy when we were there.

The food was excellent, though a bit greasy. The restaurant was clean and modern. However, the service was somewhat slow. read more The food was excellent, though a bit greasy. The restaurant was clean and modern. However, the service was somewhat slow.