O'charley's Restaurant Bar

Been here dozens of times: never posted anything negative. I don’t expect a 5-star experience just a decent meal with decent service for a reasonable price.This location has been going downhill but I thought we’d give it a chance: BIG mistake.I promise, I will never return to O’Charley’s.Their prices have really gone up and I’m not going to spend my hard-earned money on poorly prepared food, shoddy and unprofessional service in an atmosphere that’s frankly a downer, yeah, as in depressing. Don’t go here to celebrate a birthday.I’m pretty sure the wait staff have never been trained. We weren’t made to feel welcome, I’ll say that. We had to ask for rolls. They were barely cooked. We had to wave down the server for refills. No smile. I didn’t see anyone smile. I hate to come down on the servers but management here clearly hasn’t got a grip on how customers are being treated.And don’t know what going on in the kitchen. At our table of six, one person ordered a fillet and it was not prepared correctly so it was returned to the kitchen. A solid 20 minutes later the manager showed up with the cooked meat on a bread plate and a cup of butter in a plastic togo container, turned over on the top of it like some bizarre garnish and said that we could have the steak for free. Oh gee thanks!This place is terrible and they don’t know how to run a restaurant. I’m so tired of hearing that something can’t be done because of “staff shortages.” I hope they go out of business so maybe a real restaurant will open here.

I was skeptical about visiting this location due to some of the previous reviews, but I went ahead and tried it out after my son's swim practice. I was pleased with my waitress (Katie E), she bro out fresh, hot rolls right away. She was managing multiple tables, but seemed to have everything under control she was attentive and got our order correct (I added on a to go) I even gave her a 30% tip! The gave 4 stars because the place does need some upgrades. Will definitely return.

Food took forever and then the salmon showed up raw. Ate about a quarter of it before I noticed I was eating raw fish. Hot on the outside and cold in the middle. Stay away from this place

Stopped in for Lunch today. It was my first time dining at O’Charley’s . My server Jackson was super attentive. The manager Dawn stopped by and offered me free pie because it was my first time dining with them. They made me feel super welcome and the food was delicious. I will definitely be back in the future.

The loaded Mac N cheese was good but I didn’t like the size of the steak and baby back ribs was. I mean if you are going to charge me $24 for steak and Ribs, then the portions should be worth $24