Pienzenau Am Schloßpark - Sinigo

Unfortunately I cannot recommend this hotel. The staff at the reception and in service are poor. Just one example: When we checked in, we were told that we had a parking space in the underground car park but they forgot to tell us that the gate closes in the evening. So we returned to the hotel late in the evening and only when we stood in front of the gate (the entrance is very steep) did we notice that the gate was closed. When my partner stayed in the car and I went to the reception to ask how to open the gate, the receptionist answered me with the words children children children and, annoyed, went to the car garage. I stood in the lobby and no longer understood the world. When he said “children” he probably meant us (age early 30s). Apparently older clientele is desired.

Very nice place. We were warmly welcomed and every single member of staff was always friendly and helpful. We had a great time. We recommend! Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Quiet, Kid-friendly, Great value

It is basically a nice hotel in a quiet location. Unfortunately, our stay was marred by several unpleasant events. As younger guests (30 years old), we were sometimes ignored or did not feel taken seriously. The staff at the reception and the service are sometimes unprofessional. A shame for a 4-star hotel in this region. The checkout was by far the most negative highlight. The hotel “cleaned” our car window without asking. The windshield was badly scratched. When asked, they denied everything and blamed us. However, the windshield was only a few weeks old. We were then treated in a degrading manner and insulted by the hotel manager. Just a shame! Anyone staying there should expressly prohibit cleaning their car windows at the beginning of their stay. The guests have to pay the damage costs themselves.

Superior double room was good, food was excellent and the roof terrace was just great. Rooms: 4 Service: 5 Location: 4

Beautiful location. Not far from Meran. Everything was fine. I'd love to come back. Rooms: 5 Service: 5 Location: 4