Pollo Brasero - Silver Spring

I love this place. Absolutely the best chicken in all of America! ???????? Any other chicken I have will never compare to this place!! read more I love this place. Absolutely the best chicken in all of America! ???????? Any other chicken I have will never compare to this place!!

Don?t get me wrong the food was alright but the customer service from the only lady working there was horrid. She was very rude. You don?t throw change at peopl... read more Don?t get me wrong the food was alright but the customer service from the only lady working there was horrid. She was very rude. You don?t throw change at people or give attitude to paying customers. I literally did nothing to deserve that bad treatment. Ihope she gets fired with all these complaints about her customer service. She ruins the vibe in the restaurant. I came beforethis encounter a couple months ago without her being there and it was a better experience. If I see her in that restaurant againI?m not going inside.

Went there after looking at the menu listed here on google maps. The prices are all incorrect. I ordered the family special that comes with one whole chicken, t... read more Went there after looking at the menu listed here on google maps. The prices are all incorrect. I ordered the family special that comes with one whole chicken, two large sides and two cans of soda for 17.99. I ended up paying $27 and the lady said no drinksare included with this special. Upon bringing up the menu listed she said it 's all wrong and that she did not upload the prices.Never encountered a situation like this. Instead of correcting the situation she proceeded to explain that fixing this falseprices issue is too difficult. I must add that the large sides were not large at all. The lettuce on the salad was bad. Hadholes and brown sections. The chicken was okay but not a lot better than a rotisserie chicken I can get for $6.99 at a grocerystore. Never coming back here for sure.

This is our favorite pollo place. Good portions, always hot. read more This is our favorite pollo place. Good portions, always hot.

WORST CUSTOMER SERVICE EVER! The lady who looks like the owner does not appreciate and welcome their customers. Small portions and very unfriendly service. If y... read more WORST CUSTOMER SERVICE EVER! The lady who looks like the owner does not appreciate and welcome their customers. Small portions and very unfriendly service. If you just want to come here for the food expect unfriendly service and hesitation towards smallaccommodations. Take your service elsewhere!!!