Subway - Sidney

Customer service sucked. And you can tell their training is even worse… read more Customer service sucked. And you can tell their training is even worse…

Tried to use drive thru as we were headed back to Indy. One car in front of us took forever (no room to pull out leave) but when we got up there to order, last... read more Tried to use drive thru as we were headed back to Indy. One car in front of us took forever (no room to pull out leave) but when we got up there to order, last told us it would be a minute, was closer to 10 minutes so we ended up leaving! I wouldn't bother with this establishment!

Took them 45 min to make 5 subs incompetent workers, I am usually pretty easy going and understanding but this was the worst service I think I have ever had in... read more Took them 45 min to make 5 subs incompetent workers, I am usually pretty easy going and understanding but this was the worst service I think I have ever had in my life.

My experience at Subway on 10/29/23 for lunch was disappointing. We waited in line for about 20 minutes before ordering 2 sandwiches. We tried to present a coup... read more My experience at Subway on 10/29/23 for lunch was disappointing. We waited in line for about 20 minutes before ordering 2 sandwiches. We tried to present a coupon before ordering but were told to hold onto it and present it at the cash register later. After our sandwiches were made, we tried to use the coupon but were told that the system was having issues and we would have to pay full price, which was $21 instead of $12 with the coupon. Despite our protests, the off-duty manager insisted on charging us full price, leading us to refuse to pay. Instead of finding a solution, the manager decided to throw away the sandwiches, causing unnecessary waste. This was not the fault of the employees working that day, but rather poor decision-making by the manager. In the future, we will be going to the Subway in Walmart instead. It was a missed opportunity for good customer service.

This restaurant used to be great when I worked there and had a fun atmosphere. Unfortunately, it has gone downhill. It now takes 20-30 minutes to get a sub, onl... read more This restaurant used to be great when I worked there and had a fun atmosphere. Unfortunately, it has gone downhill. It now takes 20-30 minutes to get a sub, only for it to be completely wrong. I don't understand why it takes so long and comes out so incorrectly. It is a terrible experience now.