Pho 1 Grill - Short Pump

My favorite pho spot, eating has always let me come back.

Realllllly awful customer service experience. Based on this alone, and I will, I would never return.

My family and I have been coming here regularly for years and we are never disappointed! The location is convienant and the servers and hosts go above and beyond and are always friendly and consistent! Not only that, but the staff is generously accomodating (hosting large parties (celebrations, etc), and service is always fast and delicious. The best pho restaurant around, my family and I highly recommend!

Our family has been to this place on two different occasions about 1 year apart. Each experience was similar.The service was very slow. We would get seated and served water whenever a table became available, but 20-30 min would pass before a server would come by to take orders.An advice would be to be prepared to order everything all at once: appetizers, meal and/or dessert alongside any *beverages.*Our server both times we went had charged us for our beverages and we had never received them.On the bright side, the kitchen would have our meals prepared quickly and served within 15 20 min.Food: I had gotten the flat stir fry noodles and most of our party had the meat with rice vermicelli. On our last visit.Flavors were nothing spectacular and a bit on the bland side.I gave it 2 stars since the service is slow and the food is bland. This place is ok but not great.

My first Pho experience and it was fantastic! Everything was excellent, food and service. Friendly staff shared both passion for food with me and bits of info about culture. I felt really welcomed and would absolutely return. Please visit, you will not be disappointed!