Bigfoot Java - Shelton

Shelton location: The staff here is fantastic! They provide excellent service, and their Italian sodas are the largest I've ever seen. I love coming here for a... read more Shelton location: The staff here is fantastic! They provide excellent service, and their Italian sodas are the largest I've ever seen. I love coming here for a refreshing, oversized cold drink on a hot day.

The last two times I've visited Bigfoot Java, the drinks have been disappointing. I figured it might have been due to new staff, so I waited a few months before... read more The last two times I've visited Bigfoot Java, the drinks have been disappointing. I figured it might have been due to new staff, so I waited a few months before giving it another try. Today, I was served a still-frozen banana bread, and my coffee was made with spoiled milk. On top of that, I had to wait for an area manager to process my refund. The quality of the menu items at Bigfoot Java really needs improvement.

I’m giving this place a 3-star rating solely because their coffee has always been good. However, my experience today was quite disappointing. I stopped by aroun... read more I’m giving this place a 3-star rating solely because their coffee has always been good. However, my experience today was quite disappointing. I stopped by around 3:30 PM and waited almost 20 minutes, only to leave frustrated and without my coffee. There were three employees working, but only one was actually assisting customers. One seemed to be the manager, while the other was presumably assigned to my order. The initial 5-10 minutes were spent stuck behind another car, likely because the staff member was ignoring her too. After that, I was left waiting without any acknowledgment. Nobody greeted me or informed me that it might take a little longer due to other tasks. I would have appreciated even a simple acknowledgment, even if it was just to say they were busy with cleanup. As someone who works in customer service, I know that if I treated customers this way, I would be let go immediately. At the very least, the employee needs proper training on customer service, or they shouldn’t be in this line of work.

My wife is a big fan of their drinks, and we visit this coffee stand quite regularly. The drinks are consistently well-made, the staff is friendly and clean, an... read more My wife is a big fan of their drinks, and we visit this coffee stand quite regularly. The drinks are consistently well-made, the staff is friendly and clean, and they work efficiently. However, the prices are quite high, which almost makes me consider giving them a 3-star rating. Despite that, I really enjoy everything else about this place, so I’ll stick with a 4-star rating. It would be great if they could lower their prices a bit; paying over $8 for a 32oz coffee seems a bit excessive.

My wife loves their drinks, and we frequent this coffee stand fairly often. The drinks are made well consistently, the staff is friendly and clean, and they wor... read more My wife loves their drinks, and we frequent this coffee stand fairly often. The drinks are made well consistently, the staff is friendly and clean, and they work efficiently. The prices are ridiculous though, otherwise I would rate 5 stars. The prices almost make me want to rate this a 3 star review, but I honestly enjoy all other aspects of this business enough to stay steady at 4 stars. Please lower prices a little bit though, it is kinda ridiculous to have to pay over $8 for a 32oz coffee.