Tim Hortons - Shelburne

Terribly managed. Trainee?s left on their own in the front of house with no oversight or assistance when they got overwhelmed. Customers waited longer than 15 minutes for simple orders made at the kiosk or counter. Drive thru staff could care less about helping out. Manager made poor excuses and didn?t offer help to overwhelmed trainee. Worst experience I have ever had at a Timmy?s. I feel sorry for the new staff trying to figure it out on their own.

Horrible service. Me 4 other cars sat at the speaker for 5 mins with zero service. They never have any food available (donuts, chicken, steak ect)...very unorganized I 've worked at Tim Hortons in ON to AB for the better part of my life... I 'm currently looking for work live 8 mins away from this store but, I would go insane with how slow employees work, unprofessional employees are how unorganized the entire store is. Tim Hortons has a time limit every morning from 6am 10am(rush hour time from speaker, to window gone) which is a contest across Canada every year...this store will never be in the top 100, let alone the top 3 in Canada with how this store runs.

Terrible customer service! Not being familiar with Tim's chicken wraps I clearly asked drive thru for one that was not spicy. I got one totally covered with spicy sauce. When I asked Schell the manager to replace it she refused to do it without paying for another. After a lengthy discussion I left the wrap and walked out. They made a mistake and wouldn't correct it. Won't be going back and suggest both the drive thru attendant and the manager receive better training.

Ordered cream cheese bagel with tomato, and got no tomato in there. Good quality food otherwise. Nice quick drive thru, newer location, friendly service. Quick stop on the way to the lakes and resorts.

I'm a happy play around type person ..I was there yesterday they thanked me 4 making their day ..My order was perfect .. Went back 2day had them laughing ???? again.... What a breath of fresh air.... Order was perfect again... .