Staindrop Lodge Brasserie - Sheffield

We visited the restaurant on a bank holiday Monday after booking through Trip Advisor. The server seemed unaware of our reservation, and the restaurant was empty. There was no draft beer or coke available. There were two separate menus for men, one for Brasserie 1806 and the other for a more colorful burger joint called "Krave." The food was disappointing, with watery gravy and a curry that was overpriced at £17. The only positive aspect was the friendly and polite bartender/server. Overall, it was a very strange experience.

My friends and I have recently had lunch with a Groupon voucher, firstly the menu was limited, two had fish chips and a pie for myself, we asked for some vinager which came in two pots, l asked for some gravy which looked strange when it came. To be honest it was tipical pub grub but more expensive, if we had paid full price l would not have been happy. There were three lots of lady couples having afternoon tea which all had been served, the waiter who was really nice kept going backwards and forwards cause he forgot plates, then milk etc. It took an age for him to take our order, than an age to receive it even though nearly everyone had gone, bearing in mind there was nobody else in the whole place. The piped music instantly stopped when all the other ladies left. After more waiting and asking for the deserts which there was a choice of only two, he mentioned because of the weekend they hadn't got anything else, we ordered two chocolate cakes, one treacle sponge, when the puds arrived after another long wait, we didn't have the heart to say he'd got it wrong. The best part about our lunch was the glass of wine which was included. I think we should have gone for the afternoon tea because it did look lovely. If you want people to return then, the service needs to be a lot better, the waiter was on his own, we noticed the manager wandering about he could have helped as l've seen many others do. All in all we won't be returning, so Staindrop please heed what customers are saying, Groupon's ok but this time poor value.

The restaurant did not live up to its online advertisement. We visited on a Sunday and found it empty, which was a concerning sign. The menus were dirty with remnants of the previous guests' dinner still on them. The server was polite but appeared inexperienced. There was no wine or drinks menu available. The food was decent, however, the pie we ordered was supposed to come with mash and greens but instead arrived with chips and broccoli. The gravy was watery and the portion of fish and chips was small for the price. Unfortunately, the desserts we desired were not available. Overall, the experience was disappointing and overpriced. We will not be returning.

We went to this restaurant yesterday for afternoon tea as a group of 5. It was a fantastic experience. The food was delicious, very fresh and tasty. The waiter was extremely friendly and attentive. The atmosphere was also very pleasant. Thank you.

The member of staff on duty was very accomadating and bent over backwards to help us . John was very good at multi tasking ,as the restauarnt was short staffed that day . Our afternoon was ready on time and contents wee willingly changed to suit our needs . Even though the sandwiches were prepared before hand , the bread was not dry . Fillings were generous and the food was well presented . A lovely range of cakes , decorated with fresh fruit . Scones were warm and we had plenty of jam and cream to go with them . Refill of hot drinks were brought and a glass of water each provided. Food and service were impeccable .