Caffe Nero Sheffield, High Street

Nero is definitely the top choice among all the coffee chains. They offer great coffee and food, with friendly and efficient staff and a pleasant atmosphere to enjoy your meal. Their range of coffee for home brewing is also one of the best available, and more affordable than many supermarket options.

The restaurant was charming with easily available seating. The staff were warm and welcoming, and the establishment was clean and well-maintained.

I typically don't write negative reviews, but after being a regular at this establishment for the past four months, I decided to check out the online ratings. It appears that many others have experienced the same issues that I have encountered every time I visit. While the coffee is decent, the service can be unfriendly and borderline rude (without pointing out specific individuals). There is a lack of smiles, greetings, or any effort to connect with customers that would encourage repeat visits (I only come back because of a discount). The staff rarely communicate with each other, let alone with customers. Their demeanor suggests they would rather be anywhere else, making it painfully obvious. I can't help but wonder what goes on behind the scenes. The only positive interaction is with the lady who has black hair and glasses, as she is the friendly one.

Surprisly, there is a place with a secret code to use the toilets, I think there is a tax to use it for this reason they minimise the toilet usage with a secret code

Nice surroundings, good service and atmosphere, and a nice cup of tea.