Chick-fil-a - Sharpes
Chick-fil-a
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I requested my nuggets to be cooked thoroughly since I've experienced chewy, undercooked ones before. Instead, I received a polite yet dismissive reply, with staff suggesting I try another place and implying my concerns were overstated. Well done, management!
I find this Chick-fil-A much more convenient to visit during my lunch breaks than the nearby brick-and-mortar location. The food and service are exactly what you'd expect, but the wait times are noticeably shorter.
This location offers the best original iced coffee I've ever had! I've been to multiple Chick-fil-A restaurants, but none compare to this one. The chicken noodle soup here is also excellent!
I felt taken advantage of during my last visit. I ordered a club meal with added mac and cheese, but the price was wrong. When I went inside to pay, I explained the issue to the manager, who assured me that he would issue a refund and resolve the matter. However, when I received my credit card bill, I discovered that I was still overcharged. One meal certainly isn’t supposed to cost nearly $20 just because I added mac and cheese instead of fries. It felt like I was lied to as a customer. To make matters worse, the cashier charged me again after the manager had issued the refund. This was by far the worst Chick-fil-A experience I've had in Jacksonville.
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