Chipotle Mexican Grill - Shakopee

I've had a frustrating experience with the burritos here; each one I've ordered has fallen apart because of poor preparation. There's really no way to eat them... read more I've had a frustrating experience with the burritos here; each one I've ordered has fallen apart because of poor preparation. There's really no way to eat them other than with a fork. A burrito should be self-contained in a tortilla, right? I've also raised concerns multiple times about the cleanliness of the restaurant, but nothing seems to have changed. It appears that management doesn't care. This place is far from what you would expect from a "Chipotle," and it doesn't meet their standards. Honestly, it should be shut down! I'm surprised no one has gotten sick.

This restaurant is awful. They only offer mobile ordering, so I went inside to wait and found the place to be extremely dirty and unappealing. After 30 minutes,... read more This restaurant is awful. They only offer mobile ordering, so I went inside to wait and found the place to be extremely dirty and unappealing. After 30 minutes, we finally received our food, but the chips and queso we ordered had a chunky consistency that looked unappetizing. When we brought this up, the staff member was incredibly rude and didn't seem to care at all. They continued to serve the same quality without any concern. I won't be returning. It was a terrible experience at Chipotle.

The food at Chipotle Mexican Grill was average. The parking lot tends to get crowded due to its small size and confusing layout. The restaurant itself is spacio... read more The food at Chipotle Mexican Grill was average. The parking lot tends to get crowded due to its small size and confusing layout. The restaurant itself is spacious. I felt bad for the young woman who took my order, as she seemed to be the only one working at the counter, even though at least five other staff members were present but were gathered at both ends of the ordering line for some reason. This location doesn’t appear to get very busy. The pathway to the ordering station is quite short. They encourage customers to order ahead. I plan to return to see if my experience with the menu improves next time.

I placed my order through the app and was told it would be ready for pickup by 12:20 PM. However, when I got to the restaurant, the front doors were locked, and... read more I placed my order through the app and was told it would be ready for pickup by 12:20 PM. However, when I got to the restaurant, the front doors were locked, and I had to ask someone in line to let me in. I didn’t receive my food until 12:35 PM. Although the delay was a bit frustrating, it's become somewhat expected lately. Unfortunately, when I got back to work, I saw that my order was incorrect—I asked for a burrito but received a bowl instead. We ate what we were given, which is why I'm rating it 2 stars, despite being quite annoyed by the mistake. On the plus side, everything else about the visit was pretty good!

This Chipotle location has noticeably declined. Garbage bins are overflowing, with trash like food scraps, torn napkins, and straws scattered around the seating... read more This Chipotle location has noticeably declined. Garbage bins are overflowing, with trash like food scraps, torn napkins, and straws scattered around the seating and line areas. The bathroom is in poor condition, and the staff are both slow and unfriendly. The only redeeming factor is the food. Chipotle, it's time to step up, take pride in your restaurant and customers! If things don’t get better, we may not come back.