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Contribute FeedbackDespite its fast-food reputation, a local McDonald’s is facing mounting dissatisfaction among customers. Patrons have reported consistently cold coffee and improperly filled orders, leading to frustrating experiences. Long wait times at the drive-thru often extend beyond advertised limits, with missing food items and wrong condiments adding to the woes. Complaints about inattentive staff and poor customer service have left diners disheartened, citing cold meals and unappetizing beverages. Many express a longing for improved service and warmer food, with some even considering alternatives like nearby burger chains. A call for urgency in quality improvement echoes strongly among the patrons.
The drive-thru at this restaurant is extremely slow, so be prepared to wait a long time in line. Even when you finally get to order, the staff often have trouble understanding what you are saying. It can be frustrating to have to repeat yourself multiple times. Additionally, the lack of efficiency in the drive-thru process can be infuriating. Overall, expect a frustrating experience and high blood pressure if you choose to visit this restaurant. And don't count on using the app for a better experience.
I am consistently disappointed with the coffee at this McDonald's because it is always served cold. I have had to return it multiple times, including today, for a replacement that is also cold. It seems to be a recurring issue and I am starting to get frustrated. They need to fix this problem as soon as possible.
The service and cleanliness at this restaurant are top-notch, thanks to a friendly and cheerful lady named Caroline who is always on the go. Highly recommend!
I have never been through the drive through and actually driven through it without having to wait “3 minutes” in the car park which turns out to be 20 minutes! What kind of fast through drive through is this half our food was missing and no dips as usual, might just start parking up once I’ve paid instead of being told too
Extremely disappointing. Customer service was terrible. A person next to me had been waiting at the till for a while to see somebody about an issue, he was blanked by the member of staff that came to give me and my partner our order. That was the just the start! Got given wrong dips, wrong milkshake, and then got given the right milkshake after about half an hour which tasted like very gone off milk and my partner had to spit it out (he's not a fussy person). When my partner went back in to bring this up with the manager there was an actual queue of people with complaints. I dont think ive ever left a bad review somewhere so this a first. Am writing this so that people don't waste their nights like ours was wasted.
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