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Contribute FeedbackAt this Sevenoaks restaurant, patrons experience a mix of culinary delights and frustrating service inconsistencies. Delightful brunch dishes like Eggs Benedict and Croques Monsieur impress, but service can falter, with delays in food delivery and incomplete orders. While management often addresses issues gracefully, such as waiving charges for mistakes, guests have reported unacceptable occurrences, including unaddressed complaints and even racial insensitivity. Despite these setbacks, many appreciate the restaurant's ambiance and quality meals, expressing their commitment to return. The venue offers a vibrant dining atmosphere, though improvements in customer service and consistent food delivery would enhance the overall experience.
Always excellent, whether it's breakfast, lunch, or dinner. The eggs were a bit runny, but they were promptly remade and much better the second time around.
There was a mistake with the order, causing my main course to arrive after everyone else had finished. However, the manager did not charge us for the delayed dish, which was great customer service. While we understand mistakes happen, the lamb I ordered medium was overcooked and my friend's bread was stale, which is unacceptable. This is the first time in years that our beloved restaurant in Sevenoaks has disappointed us.
I found the waitress working that evening to be quite unpleasant. Her service lacked warmth, with not a single smile but rather a constant grimace throughout our visit. She seemed to be complaining as she moved around, which was not a pleasant sight.
Early supper in the week. Friendly, professional welcome by ? the manager. Shared a starter of crab but it was rather watery and obviously just out of the fridge so not not a great beginning. My main of steak frites was good although the pile of parsley accompanying the main was definitely not the usual rocket and not really that nice. My partner had the chicken and really enjoyed it. The shared tarte tatin was amazing. An enjoyable evening with a complimentary cocktail to make it complete. Eat here often so not put off by the niggles. However, I should have chatted less and asked for the issues to be addressed at the time.
Really enjoyable evening, food was delicious. Staff friendly and welcoming.