Tiark - Sedgemoor

I came here to relax with my partner. And instead, I’ll be leaving absolutely reeling. I have never felt the need to send back food, but when given a cold burger, I had got just over a quater way through it and felt like it wasn’t right. My partner then had to go find someone to complain as no one had been to the table to check how our food was. Eventually was asked if I would like Something else. To which I got a gourmet burger instead… clearly the chef was annoyed that I sent the first burger back. So this time I got a cremated burger. Again… before anyone had even come to check if things were okay this time… my partner had to go find someone to send this one back. In public. This wasn’t an issue for the staff. However once we got to reception like requested to discuss a refund. The manager made it her mission to say I should have spoken up sooner and that there didn’t look like anything was wrong with the burger. Insinuating that I was just making a fuss for no reason. Now I hope the manager is reading this. Because how dare you speak to me that way. You can’t expect someone to just speak up instantly, (even though I literally did), you have no idea who a person is, that person could be autistic, filled with anxiety. JUST LIKE ME. Might I also add. If I am unsatisfied with something, you don’t give me your option on it. When I said that the second burger was pretty much cremated and dry. You told me that it didn’t look it and there’s not been any other problems… clearly you need some training in customer service. Yes you may have refunded us. but you don’t get to speak to people that way I left the restaurant/bar, feeling insulted and treated like a child. Currently debating on maybe just to pack up and go.

Christmas party with work party, the food was absolutely terrible! The beef was disgusting, the turkey was cold, the sausage and bacon were either over or under cooked, the stuffing looked like it hadn’t even been in the oven, the roast potatoes that weren’t roast potatoes had been re-heated, if it wasn’t for the fact we had each paid a lot of money and wanted to watch the ABBA tribute band we would have all left. Very disappointed, as a hotel and catering for such a large amount of people you need to get it right, we as a group of people won’t be going back or recommending the Webbington to anyone which is a shame as a beautiful venue but the food a BIG let down.

Read previous reviews and decided to give this place a chance. Service was very good. Given fresh, iced water with lemon and butter for rolls as soon as we were seated. Butter was soft thumbs up...followed by warm bread rolls. My daughter ordered the linguine Bolognese and I had fish and chips. Granted I get the fact that the menu could be a little more relevant and updated. My meal was delicious, tasted my daughter's and it was lovely proper Homemade stuff, not boil in the bag rubbish. Pleased we gave it a go.

We had our Xmas party tonight and the food was absolutely disgusting If you have a Xmas party booked then please make sure you get very drunk to drown out the poor atmosphere and eat before you go. 0/10

Dated, small and outdated menu with just about average food. Again you'd expect some sort of elevated menu from a spa hotel however it was more like meals on wheels in a retirement home. Service was very poor, we were asked immediately if we wanted any drinks and felt quite pressured to answer. Would have been nice to look at the drinks menu first, however there wasn't even one on the table anyway. However we didn't actually receive these drinks till our main course *eye roll* I'm sure they were busy serving the 3 people in the restaurant at the time. However eventually they did realise and apologise only 20min in the drinks were swiftly brought over. During the main course we were asked if everything was ok by not 1 but 3 different people would be nice if they could communicate with each other that they have already checked. Or maybe use this attentiveness in their practice of drinks service. Would have expected a comp for the drinks or a small discount as it's syrup and carbonated water however no they charged us full price After receiving the bill we asked to split the amount the server asked us to come up to the bar. As I've used these machines I know full well you just halve the amount. To which the server said I can't divide £51.40 by 2. So to assist i explained £25.70 All in all it was like eating in a service station restaurant with people wearing waistcoats.