Menu - Smith

This was my second time dining at this restaurant, and while the server was fantastic, the management really needs to improve. It's unacceptable to include nuts... read more This was my second time dining at this restaurant, and while the server was fantastic, the management really needs to improve. It's unacceptable to include nuts in a salad or soup without mentioning it on the menu. Allergies are a serious matter, and the manager didn't come over to apologize at all. I'm not expecting my meal to be comped, but a simple apology or discount on one of my drinks would have been a nice gesture. I don't plan on returning anytime soon, and having worked in the restaurant industry for over a decade, I find this experience quite disappointing.

I ordered the veggie hash and eggs benedict, both of which were supposed to come with runny eggs. Unfortunately, neither dish was prepared correctly, and it too... read more I ordered the veggie hash and eggs benedict, both of which were supposed to come with runny eggs. Unfortunately, neither dish was prepared correctly, and it took over 30 minutes for our food to arrive. By that time, we needed to leave and didn’t have the opportunity to reorder. When we explained the situation to our waiter and requested a discount, we were only offered 20%, even though the prices are quite high to start with. In hindsight, I should have just cooked at home and saved myself $50. I had no issues with our server; the problem seemed to stem from management.