Jones Barbeque - Seattle

The young black girl is bad. She has no professional attitude. There was no parking and the cashier needs to learn customer service and support.Kid-friendliness: Optio to sit inside or outside.

Horrible customer service attitudes. We ordered 3 meals.. 5 sides. Only received 2 sides. Missing 2 Mac and cheese and baked beans. Instead of them informing me and asking if I wanted a side of something else, at pick up, they let me walk out of their store (not knowing) I didn’t have all my sides. I’m husband called the restaurant to let them know, they put us on hold for 14 min and my husband finally hung up. Only to find out they put him on hold and closed the store with him STILL waiting. Thank god I ordered on grubhub so I could get a refund since they weren’t willing to even try and help us. Terrible customer service, WOULD NOT RECOMMEND. Only reason I’m giving 2 stars versus 1 is their actual plates BBQ sauce were good. Cobbler was not good. Unfortunate waste of $60.

The restaurant needs to improve on ensuring there is enough food available throughout the day. It is unacceptable for dishes like Mac and Cheese to not be ready until later in the evening, especially when the restaurant is open from 11 am to 9 pm. Staff should be doing prep work the night before or coming in early to ensure that the food is readily available during business hours.

Do not order food go to Jones on Sunday's. I went today and they didn't have anything ready. Had to wait 30mins for my food and the register lady was rude to other customers. A lady who placed her order walking out the store told the register lady that she doesn't have to be rude and the register lady didn't try to fix the problem. I tried to order online they cut there website off then when I called they didn't pick up the phone went straight to voicemail. Then when I got there the phones were ringing and when the cook tried to answer the lady told him don't pick up the phone. Then when i paid for my order i asked her to put my dessert in a bag and she forgot to ring me up for 2 and made me pay again. Need to work on better customer service.

I had such a great experience here me and my family went yesterday and I got the rib tip dinner with Mac and cheese and beans super fresh and bomb the sauce is amazing I will be buying a jar of that sauce. My daughter had the chopped beef sandwich and the beef brisket dinner for later everything was sooo good and the service was fast I just wish they had it where u can eat inside other than that ten out of ten willGo again.